Norwegian-Speaking Customer Experience Pro

Tonguepoint; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus (up to 15%)

Relocation support

Job summary

Tonguepoint is expanding its multilingual customer experience team in Greece to support international customers in Norwegian, via phone, email and chat. The role requires clear communication and a customer-first mindset in a fast-paced environment.

You will handle shipping inquiries, tracking, billing questions and documentation, while logging interactions in CRM and meeting KPIs such as First Call Resolution and CSAT. Relocation support available where applicable.

Qualifications

• Fluency in Norwegian is required.
• Good command of English for training and internal communication.
• Strong written and verbal communication skills.
• Ability to handle stress and multitask in fast-paced environments.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain a high level of professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Norwegian fluency

English proficiency

Communication skills

Stress management

Multitasking

Customer-first attitude

Job description

Tonguepoint is expanding its multilingual customer experience team in Greece to support international customers in Norwegian, via phone, email and chat. The role requires clear communication and a customer-first mindset in a fast-paced environment.

You will handle shipping inquiries, tracking, billing questions and documentation, while logging interactions in CRM and meeting KPIs such as First Call Resolution and CSAT. Relocation support available where applicable.