Finnish-Speaking Customer Support Specialist | Global CX

Tonguepoint; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary package

Transportation bonus

Performance bonus (up to 15%)

Relocation support (hotel and flight)

Monday-Friday schedule

40 hours per week

Job summary

Tonguepoint is expanding its multilingual customer support team in Greece. You will assist international customers in Finnish via phone, email and chat, helping with tracking, deliveries, and shipping guidelines.

Expect a start date around mid-November 2026 and a 40‑hour workweek, Monday to Friday, with shifts and relocation support where applicable. The role emphasizes a high level of customer service, stress management, and the ability to meet KPIs such as First Call Resolution and CSAT.

Qualifications

• Fluent Finnish required.
• Good command of English (B1-B2) for training and internal use.
• Excellent written and verbal communication.
• Ability to stay composed in fast-paced environments.
• Comfort with multitasking and problem solving.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email and chat.
• Assist customers with tracking shipments, delivery status, pick-up scheduling, and shipping guidelines.
• Resolve issues with delayed, lost or damaged packages per company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain professionalism and deliver a positive customer experience.
• Log all interactions in the CRM with detail and accuracy.
• Meet internal KPIs including First Call Resolution, CSAT, handling time and quality standards.

Skills

Fluency in Finnish

English proficiency

Strong communication

Stress management

Multitasking

Job description

Tonguepoint is expanding its multilingual customer support team in Greece. You will assist international customers in Finnish via phone, email and chat, helping with tracking, deliveries, and shipping guidelines.

Expect a start date around mid-November 2026 and a 40‑hour workweek, Monday to Friday, with shifts and relocation support where applicable. The role emphasizes a high level of customer service, stress management, and the ability to meet KPIs such as First Call Resolution and CSAT.