Swap Out Controller

Brackenberry Limited; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority partner in Wales seeks a Swap Out Controller for a 2-month contract. The role involves traveling to service user homes to replace outdated home care devices with new setups, providing training, and maintaining communication. Candidates should have good communication skills and a full UK driving license. The pay rate is £12.84- £16.80 per hour.

Qualifications

• Team players with a flexible approach and good communication skills.
• Ability to demonstrate to the customer (training will be provided).
• A full UK driving license is required.

Responsibilities

• Travel independently to service user homes across the Borough.
• Act as a frontline representative, maintaining excellent communication.
• Provide basic training to ensure customer understanding of the updated system.
• Maintain accurate records of installations and customer sign-offs.
• Adhere to all council policies including data protection.
• Use IT skills to update departmental systems regarding job status.

Skills

Good communication skills

Ability to follow instructions

Basic IT skills

Job description

We are working closely alongside with a local authority in Rhondda Cynon Taf to assist with the appointment of a Swap Out Controller on a 2-months contract, highly likely to be extended at client's discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.84- £16.80 per hour

Summary

The Swap Out Controller is a customer-focused role within the Assistive Technology Department, responsible for the successful execution of the equipment swap-out programme. The primary objective is to physically visit service user homes to replace outdated analogue home care devices with new digital setups. This position requires hands‑on technical installation, efficient organization, and clear communication to ensure service users are comfortable and confident in using their newly upgraded equipment.

Responsibilities

• Travel independently to service user homes across the Borough to perform the scheduled equipment swap-out.
• Act as a frontline representative of RCTCBC, maintaining a flexible approach and excellent communication skills throughout the process.
• Provide basic, user-friendly training to ensure the customer understands how to operate the updated system and is aware of key features and contact points.
• Maintain accurate records of all installations, swap-outs, and customer demonstration sign-offs.
• Strictly adhere to all council policies and procedures, including data protection and safeguarding vulnerable service users.
• Use basic IT skills to update departmental systems promptly regarding job status, completion, and any follow-up actions required.

Essentials

• Team workers with a flexible approach and good communication skills
• Ability to follow instructions
• Ability to demonstrate to the customer (training will be provided)
• A full UK driving license

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K.
• This role requires a Basic DBS.

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important

• We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
• In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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