Surgical Ward Reception & Admin Pro

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 21,000 - 27,000; Full time

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking a Ward Clerk to provide a welcoming, professional front-line presence on the Surgical Ward. You will offer administrative support to the Ward Team, liaise with patients, relatives and staff, and help maintain confidentiality while delivering high standards of customer care.

The role involves handling phone and in-person enquiries, coordinating with clinical staff, and supporting the ward’s daily operations.

Qualifications

• Background in customer service and/or administration preferred.
• Able to communicate effectively with patients, relatives and staff.
• Commitment to confidentiality and data protection.

Responsibilities

• Provide proactive and professional welcome to Ward reception.
• Deliver efficient administrative and clerical support to Ward Team.
• Maintain clear communication with patients, relatives and staff to ensure smooth ward operations.
• Ensure confidentiality of information is maintained at all times.
• Deliver excellent customer care, showing tact and empathy to distressed patients.

Skills

Customer service

Administration

Communication

Confidentiality

Job description

Royal Devon University Healthcare NHS Foundation Trust is seeking a Ward Clerk to provide a welcoming, professional front-line presence on the Surgical Ward. You will offer administrative support to the Ward Team, liaise with patients, relatives and staff, and help maintain confidentiality while delivering high standards of customer care.

The role involves handling phone and in-person enquiries, coordinating with clinical staff, and supporting the ward’s daily operations.