Surgical Ward Clerk (Internal Only)

Royal Devon University Healthcare NHS Foundation Trust; Exeter; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Royal Devon University Healthcare NHS Foundation Trust is seeking a Ward Clerk to provide a welcoming, professional front-line presence on the Surgical Ward. You will offer administrative support to the Ward Team, liaise with patients, relatives and staff, and help maintain confidentiality while delivering high standards of customer care.

The role involves handling phone and in-person enquiries, coordinating with clinical staff, and supporting the ward’s daily operations.

Formación

• Background in customer service and/or administration preferred.
• Able to communicate effectively with patients, relatives and staff.
• Commitment to confidentiality and data protection.

Responsabilidades

• Provide proactive and professional welcome to Ward reception.
• Deliver efficient administrative and clerical support to Ward Team.
• Maintain clear communication with patients, relatives and staff to ensure smooth ward operations.
• Ensure confidentiality of information is maintained at all times.
• Deliver excellent customer care, showing tact and empathy to distressed patients.

Conocimientos

Customer service

Administration

Communication

Confidentiality

Descripción del empleo

Would you like the opportunity to work in a supportive team environment that provides the first point of contact for our Surgical Ward patients and visitors?

• Provide a proactive and professional welcome to the Ward reception, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
• Deliver an efficient administrative and clerical service to the Ward Team.
• Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care.
• Ensure all information is secure and confidentiality of information is maintained at all times.
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
• Ensure the professional image of the Trust is maintained at all times.

About the Role

For more information on the Job Description and Responsibilities please. We currently cover our 7 Surgical Wards, each housing a Medical team consisting of Health Care Support Workers, Nurses, Doctors, with the Ward Clerk being pivotal to the administrative support required. There will also be opportunities for you to work alongside other Ward Clerk colleagues throughout the Trust. Ideally, you would have a background in customer service and/or administration, but more importantly, we are looking for candidates who are enthusiastic, dedicated and who wish to make a difference. We actively encourage informal chats or departmental visits

More detail about the role

• To provide a timely and efficient service to the busy Surgical Services Wards.
• Working as a member of the team in the in-patient Surgery Wards (Otter, Lyme, Dart, Mere, Exe,) Surgical Elective Admission Ward (Knapp) and Surgical Emergency Admission Ward (Abbey) collaborating with key teams/departments to ensure the smooth flow of patients through the wards
• To operate and maintain, with minimum supervision, a range of clerical and administrative duties, providing a first point of contact for Trust staff and visitors reporting to the Wards.
• To track patient progress through the Wards.
• Please note that the workstation for this position is in a frontline clinical area and therefore the post holder will be exposed to patients who may present to the Surgical Wards in an aggressive, distressed or severely ill state.
• Please note that this position requires a relatively high level of physical activity (i.e. walking)
• Working to a flexible rota; to include providing cover on any ward required
• The post holder will be required to undertake additional hours to cover for colleagues during periods of annual/sick leave/bank holidays
• To provide a proactive welcoming reception service to the Wards
• To receive telephone calls from:
• Internal Trust Speciality Staff regarding expected emergency admissions, ensuring that an accurate record is kept and all appropriate documentation/case notes are retrieved;
• Answer all enquires by phone or in person in a courteous, tactful, timely manner, whilst adhering to the Trust's Confidentiality Policy;
• GP's
• Liaise closely with clinical staff, in particular the Rotational Doctors, Clinical Nurse Matrons.
• When requested support the medical staff or pharmacist in contacting GPs or Community Hospitals to obtain information on the patients' current medication

Working Pattern: 30 hours per week, between the hours of 07am-19:00pm. Potentially to occasionally include weekend work.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust., Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Looking after you is important to us. We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there. Salary is not the only financial benefit You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available - if the role is something you are interested in.