Supporting Services Senior Officer

Onyx-Conseil; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent consultancy in the United Kingdom is seeking candidates for an IT Service Management role. This position focuses on ensuring effective delivery and governance of IT services tailored to operational needs. Responsibilities include collaborating across teams, managing quality services, engaging with stakeholders, and driving continuous improvement. Ideal candidates will have strong problem-solving skills and a product-centric approach to service delivery.

Responsibilities

• Work flexibly across a growing and complex IT estate, ensuring compliance.
• Collaborate to develop a deep understanding of service outcomes.
• Partner with supply chain and SIAM providers for high-quality service.
• Develop expertise in service and product management for assurance processes.
• Engage with technology teams and stakeholders for exceptional services.
• Apply critical thinking and problem-solving to enhance service delivery.
• Champion technical excellence and continuous improvement.

Job description

IT capabilities are essential to the NCA’s mission to protect the public from serious and organised crime. The SIAM Team plays a critical role in ensuring the effective management and delivery of a wide range of operational IT services to NCA Officers and law enforcement partners across the UK.

This is achieved through strong leadership and oversight of the entire service lifecycle, alongside rigorous assurance and management of the IT supply chain. Our goal is to ensure services are delivered in line with agreed service levels and tailored to meet the operational needs of our officers.

To support this, we adopt a lifecycle approach to IT service management and continually invest in building a team of skilled, professional IT Service and Product Management practitioners. These experts work within a complex and dynamic IT estate that evolves to meet emerging challenges.

Our technology must adapt to address the changing threats faced by the public and the NCA. To enable this, we are seeking high quality candidates who can drive innovation, identify solutions to complex problems and proactively deliver service improvements. In this role, you will work strategically across teams to ensure that digital and data investments deliver maximum value and support the NCA’s vital mission.

Duties and Responsibilities

• Governance and Control - Work flexibly across a growing and complex IT estate, applying appropriate levels of governance and control to ensure compliance and consistency.
• Knowledge Building and Performance Review - Collaborate with business areas to develop a deep understanding of service outcomes and performance requirements, enabling informed decision-making and continuous improvement.
• Managing a Quality Service - Partner with our supply chain and Service Integration and Management (SIAM) providers to deliver a seamless, high‑quality service experience for end users.
• Assurance Management - Develop expertise in service and product management to support robust assurance processes and maintain the integrity of IT services.
• Stakeholder Collaboration - Engage and collaborate with technology teams and wider stakeholders to deliver exceptional services. Use a range of communication methods to build strong, effective relationships across a diverse stakeholder network.
• Effective Problem‑Solving Skills - Apply critical thinking and problem‑solving capabilities to identify opportunities for improvement and implement solutions that enhance service delivery.
• A Product‑Centric Approach - Champion technical excellence, innovation, and continuous improvement to ensure services deliver maximum value and meet the highest standards for stakeholders.