Supported Housing Officer

Elim Housing Association; Treharris; On-site; GBP 26,000 - 28,000; Full time

Job summary

A housing and support service provider in the UK is looking for a Supported Housing Officer to assist vulnerable individuals in enhancing their independence. Responsibilities include assessing support needs, collaborating with external agencies for service delivery, and providing personalized support to residents. The ideal candidate will possess excellent communication skills, empathy towards homelessness, and IT proficiency. This full-time position offers competitive salary and various employee benefits including annual holiday and pension plans.

Benefits

25 days annual holiday rising to 30 days

Annual paid day off for your birthday

Access to training and career development

Company pension

Life Assurance

Annual bonus

Health cash plan

Free onsite car parking

Ability to work from home occasionally

Qualifications

• Strong communication skills required for various stakeholders.
• Experience in partnership working with statutory agencies.
• Empathetic attitude towards homelessness and its causes.

Responsibilities

• Assess support needs of residents to deliver personalised services.
• Work with external agencies for effective service delivery.
• Monitor housing management services including rent and safeguarding.

Skills

Excellent communication skills

Ability to work in partnership with multiple agencies

Empathy with vulnerable parents

Ability to maintain accurate records

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Job Title: Supported Housing Officer

Location: Redcliffe, Bristol, BS1 6NW

Salary: £26,000 - £28,000 per annum

Job Type: Full-time, Permanent

Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire. We are looking for a Supported Housing Officer to join our team.

Phoenix Place is a low level, level 4 service within pathway 3 - Womens pathway. We house a total of 55 residents (30 single women and 25 mothers and babies). We provide housing related support that focuses on preparing individuals to live and contribute out in the community.

What you will be doing:

• Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures.
• Work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development.
• Effectively deliver personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living.
• Keep customers first and effectively deliver all aspects of housing management services such as rent and service charge monitoring and safeguarding.
• Use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes.

What you will need to be successful:

• Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to individual need when required.
• Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services.
• Empathy with the causes of homelessness for vulnerable parents and the barriers they face.
• Ability to identify and raise the aspirations of those receiving our services, encouraging education, training and employment.
• Ability to maintain accurate and up to date records by using common Microsoft Office packages, Excel, Word, Outlook and other systems and software.

Elim employees benefit from:

• 25 days annual holiday rising to 30 days.
• Annual paid day off for your birthday.
• Access to training and career development through Elim Skills Academy.
• Company pension.
• Life Assurance.
• Annual bonus.
• Health cash plan, which includes discounts to a wide range of shops and services.
• Free onsite car parking.
• Ability to work from home on occasion to complete training and admin.

How to apply:

For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application.

For more details on the role and to apply please visit our website. If you need any assistance with your application or are unable to access our website, please contact us.

We will be reviewing applications as they are received and interviewing those who meet the role requirements. The advert will close as soon as a successful candidate is appointed.

We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups.

Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Services, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.