Supported Housing Officer

One YMCA; High Wycombe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community charity based in High Wycombe is seeking a Supported Housing Worker to provide essential housing support to vulnerable residents. The role involves developing support plans, engaging residents, and promoting their wellbeing while maintaining key performance metrics. Ideal candidates should possess relevant qualifications and experience with vulnerable populations, as well as strong communication skills. This full-time position requires shifts between 08:00 and 22:00, including weekends and holidays.

Qualifications

• Experience of working with vulnerable individuals and/or people with a history of homelessness.
• A qualification in a related field, such as housing or social care.
• Knowledge of mental health and substance-related issues.
• Excellent written and verbal communication skills.
• Flexibility to work shifts between 08:00–22:00, including weekends and bank holidays.

Responsibilities

• Provide high-quality housing support to residents.
• Engage with residents to maximize their benefits.
• Work towards agreed Key Performance Indicators.
• Support residents in developing independent living skills.
• Promote resident's wellbeing and safety.

Skills

Experience with vulnerable individuals

Excellent communication skills

Knowledge of mental health issues

Flexibility to work shifts

Education

Qualification in housing or social care

Job description

We are One YMCA - a registered charity and housing association delivering community-based services across Hertfordshire, Buckinghamshire, and Bedfordshire. Every year, we support over 57,000 young people to belong, contribute, and thrive.

As part of our rapidly expanding team of more than 100 employees, we are now recruiting a Supported Housing Worker to join our High Wycombe service.

This role requires flexibility, including working shifts in line with the rota set by the line manager and the needs of our service users.

As a Supported Housing Worker, you will:

• Provide high-quality housing support to residents, including person-centred support plans, risk assessments, advice, and guidance.
• Actively engage with residents to ensure they gain the maximum benefit from their stay at One YMCA.
• Work towards agreed Key Performance Indicators and performance objectives, ensuring high standards of service delivery.
• Support each resident to develop the independent living skills they need to move on to more independent accommodation.
• Promote residents’ wellbeing by supporting their mental health, ensuring their safety, and encouraging greater independence in line with individual support plans.
• Build and maintain effective relationships with key partners and stakeholders, keeping them informed of resident pathways and support needs.

We are looking for someone who has:

• Experience of working with vulnerable individuals and / or people with a history of homelessness.
• A qualification in a related field (e.g., housing, social care).
• Knowledge of mental health and substance-related issues.
• Excellent written and verbal communication skills, with the ability to engage others and deliver clear, effective messages.
• Flexibility to work shifts between 08:00–22:00, including weekends and bank holidays, on a rota basis.

Why Join Us?

This is an exciting time to join One YMCA as we embark on an ambitious plan to grow our housing services and double our impact across all accommodation sites.

If you have the skills, experience, and passion to deliver excellent customer service, genuinely care for residents, and contribute to a strong, supportive team culture, we would love to hear from you.

Please apply as soon as possible - interviews are taking place on a rolling basis

Please note that we are unable to provide visa sponsorship accept applications from individuals who already have the right to work in the UK for the position applied for.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made.

Previous Applications : We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying.

Accessibility & Adjustments : We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA, we are an inclusive organisation that actively promotes equality of opportunity for all, welcoming the right mix of talent, skills, and potential. We are committed to creating a working environment where everyone is treated with dignity and respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We welcome applications from all backgrounds, communities, and industries, and are committed to building a diverse workforce made up of a wide range of skills, experiences, and abilities.

This is a Full Time role.

Hours per week :

37.5

Working Pattern :

Shifts between 0800 - 2200 7 Days a week