Support Staff

Marmion Ltd; Ilkley; Remote; GBP 32,000 - 39,000; Full time

Job summary

Marmion Ltd., based in Ilkley with occasional travel to Harrogate, seeks a Lettings Operations Coordinator to oversee day-to-day operational and administrative processes supporting the lettings function. You will coordinate from landlord instruction to letting, ensuring compliance, marketing and data accuracy across two offices.

The role involves managing on-boarding, property take-ons, and records in Alto, plus liaising with the lettings team to progress tenancies.

Qualifications

• Experience in residential lettings administration, coordination or operations.
• Strong attention to detail when handling documentation and records.
• Ability to manage multiple instructions and priorities across two offices.

Responsibilities

• Manage new landlord instructions and onboarding, including Terms of Business and compliance documentation.
• Coordinate property take-ons and launches, including photography and brochures.
• Maintain instruction tracker and bring properties to market promptly.
• Support lettings team with enquiries, viewings, offers and tenancy progression.
• Set up and maintain accurate landlord/property records in Alto, including rents and fees.

Skills

Residential lettings

Organisational skills

Attention to detail

Communication skills

IT literacy

Driving licence

Right to work in the UK

Tools

Alto CRM

Job description

Working closely with the Lettings Director and wider team, you will coordinate activity from the point of a new landlord instruction through to the property being let and handed over to the property management team. You will play a central role in ensuring documentation, compliance records, property marketing and system information are complete, accurate and progressed promptly.

Lettings Operations Coordinator

We are searching for an experienced and highly organised Lettings Operations Coordinator to join a busy independent residential lettings agency, taking ownership of the day-to-day operational and administrative processes that support the wider lettings function.

• Based in Ilkley (occasional travel to Harrogate)
• Up to £35,000 per annum, dependent on experience
• Saturday Rota (1 in 4)
• Immediate Start Available

Working closely with the Lettings Director and wider team, you will coordinate activity from the point of a new landlord instruction through to the property being let and handed over to the property management team. You will play a central role in ensuring documentation, compliance records, property marketing and system information are complete, accurate and progressed promptly.

This is a varied, hands-on position that would suit a proactive lettings professional who takes pride in maintaining high standards, can manage competing priorities and is comfortable coordinating key processes across two offices.

Your key responsibilities will include:

• Managing new landlord instructions and onboarding, including Terms of Business, landlord information and compliance documentation, ensuring records are complete and accurate.
• Coordinating property take-ons and launches, including photography, floorplans, marketing brochures, property particulars, landlord approval and listings.
• Maintaining the instruction tracker and ensuring new properties are brought to market promptly.
• Supporting the lettings team with enquiries, viewings, offers and tenancy progression through to move-in and handover to the property management team.
• Setting up and maintaining accurate landlord and property records in Alto, including rents, management commission, letting fees and other agreed charges in line with Terms of Business.
• Recording rent increases and fee changes in Alto, ensuring the correct charges and effective dates are applied.
• Managing rent review administration, including Section 13 notices, monitoring effective dates and updating Alto.
• Liaising with the outsourced client accounting provider to maintain accurate information and resolve queries or discrepancies promptly.
• Maintaining accurate operational records and supporting the smooth running of the lettings function across both offices.

Key Skills & Experience:

• Previous experience within residential lettings, ideally in a lettings administration, coordination or operations position.
• A strong understanding of the administrative processes involved from landlord instruction through to letting and move-in.
• Excellent attention to detail, particularly when handling compliance documentation, financial information, system records and effective dates.
• Strong organisational and time-management skills, with the ability to manage multiple instructions and priorities effectively.
• A proactive approach, with the confidence to take ownership of processes and follow tasks through to completion.
• Exceptional written and verbal communication skills.
• The ability to build positive working relationships with landlords, colleagues and external service providers.
• IT literacy, including experience using CRM systems and Microsoft packages; previous xperience using Alto would be advantageous.
• The ability to work accurately in a fast-paced environment without compromising quality.
• A positive, collaborative approach and the ability to support colleagues across both offices.
• A full UK driving licence and access to your own vehicle.
• Due to the nature of this role, candidates must have a permanent and unrestricted Right to Work in the UK, residing within a commutable distance to Ilkley. Please note that our client cannot offer visa sponsorship for overseas candidates.

OUR CLIENT

We are representing an independent letting agency that prides itself on delivering a personable and professional approach to residential lettings and property management. With established offices in Ilkley and Harrogate, the business combines extensive industry experience with a commitment to providing landlords and tenants with a responsive, high-quality service. As the business continues to grow, an experienced Lettings Operations Coordinator is now required to strengthen its internal processes and support the smooth running of the wider lettings operation.

Alternatively, for more information about the role, please contact Matt Pallister.