Lettings Operations Coordinator – Take Ownership (Ilkley)

Marmion; Ilkley; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Saturday rota

Immediate start

Travel to Harrogate

Job summary

Marmion is seeking an experienced Lettings Operations Coordinator to take ownership of the day-to-day lettings operation across Ilkley and Harrogate. You will coordinate onboarding, marketing, documentation and compliance, and report to the Lettings Director.

The role requires strong organisational skills, attention to detail, and the ability to manage multiple instructions while maintaining high standards.

Qualifications

• Previous experience in residential lettings, administration, coordination or operations.
• Strong understanding of the lettings process from landlord instruction to move-in.
• Excellent attention to detail and organisational skills when handling compliance, financial and system information.
• Strong time management and ability to manage multiple instructions and priorities.
• Proactive with ownership of competing priorities and strong written/verbal communication.

Responsibilities

• Managing new landlord instructions and onboarding, including Terms of Business, landlord information and compliance documentation.
• Coordinating property take-ons and launches, including photography, floorplans, marketing materials, listings and landlord approval.
• Maintaining the instruction tracker and ensuring properties are brought to market promptly.
• Supporting enquiries, viewings, offers and tenancy progression through to move-in and handover.
• Maintaining accurate records in Alto, including rents, management commission, letting fees and other charges.
• Recording rent increases and fee changes with accurate effective dates.
• Managing rent reviews and Section 13 notices, monitoring dates and updating Alto.
• Liaising with the outsourced client accounting provider to resolve queries.
• Supporting the smooth running of lettings across both offices.

Skills

Residential lettings

Administration

Coordination

Organisational skills

Communication skills

Tools

Alto CRM

Microsoft Office

Job description

Marmion is seeking an experienced Lettings Operations Coordinator to take ownership of the day-to-day lettings operation across Ilkley and Harrogate. You will coordinate onboarding, marketing, documentation and compliance, and report to the Lettings Director.

The role requires strong organisational skills, attention to detail, and the ability to manage multiple instructions while maintaining high standards.