Residential Lettings Coordinator

Marmion; Ilkley; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Saturday rota

Immediate start

Travel to Harrogate

Job summary

Marmion is seeking an experienced Lettings Operations Coordinator to take ownership of the day-to-day lettings operation across Ilkley and Harrogate. You will coordinate onboarding, marketing, documentation and compliance, and report to the Lettings Director.

The role requires strong organisational skills, attention to detail, and the ability to manage multiple instructions while maintaining high standards.

Qualifications

• Previous experience in residential lettings, administration, coordination or operations.
• Strong understanding of the lettings process from landlord instruction to move-in.
• Excellent attention to detail and organisational skills when handling compliance, financial and system information.
• Strong time management and ability to manage multiple instructions and priorities.
• Proactive with ownership of competing priorities and strong written/verbal communication.

Responsibilities

• Managing new landlord instructions and onboarding, including Terms of Business, landlord information and compliance documentation.
• Coordinating property take-ons and launches, including photography, floorplans, marketing materials, listings and landlord approval.
• Maintaining the instruction tracker and ensuring properties are brought to market promptly.
• Supporting enquiries, viewings, offers and tenancy progression through to move-in and handover.
• Maintaining accurate records in Alto, including rents, management commission, letting fees and other charges.
• Recording rent increases and fee changes with accurate effective dates.
• Managing rent reviews and Section 13 notices, monitoring dates and updating Alto.
• Liaising with the outsourced client accounting provider to resolve queries.
• Supporting the smooth running of lettings across both offices.

Skills

Residential lettings

Administration

Coordination

Organisational skills

Communication skills

Tools

Alto CRM

Microsoft Office

Job description

Are you an experienced lettings professional looking for a role where you can take real ownership of the day-to-day lettings operation?

We are searching for an organised and proactive Lettings Operations Coordinator to join an established independent residential lettings agency, supporting its Ilkley and Harrogate offices.

• Ilkley Office | Occasional travel to Harrogate
• Up to £35,000, dependent on experience
• Saturday Rota (1 in 4)
• Immediate Start Available

Working closely with the Lettings Director and wider team, you’ll coordinate the lettings process from new landlord instruction through to move-in and handover, ensuring documentation, compliance, marketing and system information are accurate and progressed efficiently.

Your key responsibilities will include:

• Managing new landlord instructions and onboarding, including Terms of Business, landlord information and compliance documentation.
• Coordinating property take-ons and launches, including photography, floorplans, marketing materials, listings and landlord approval.
• Maintaining the instruction tracker and ensuring properties are brought to market promptly.
• Supporting enquiries, viewings, offers and tenancy progression through to move-in and handover.
• Maintaining accurate records in Alto, including rents, management commission, letting fees and other agreed charges.
• Recording rent increases and fee changes, ensuring charges and effective dates are accurate.
• Managing rent reviews and Section 13 notices, monitoring effective dates and updating Alto.
• Liaising with the outsourced client accounting provider to resolve queries and discrepancies.
• Supporting the smooth and accurate running of the lettings operation across both offices.

Key Skills & Experience:

• Previous experience within residential lettings, ideally within administration, coordination or operations.
• Good understanding of the lettings process from landlord instruction through to move-in.
• Excellent attention to detail and organisational skills, particularly when handling compliance, financial and system information.
• Strong organisational and time‑management skills, with the ability to manage multiple instructions and priorities effectively.
• A proactive approach with the confidence to take ownership and manage competing priorities.
• Exceptional written and verbal communication skills.
• Experience using CRM systems and Microsoft packages; Alto experience would be advantageous.
• Full UK driving licence and access to your own vehicle.
• Due to the nature of this role, candidates must have a permanent and unrestricted Right to Work in the UK, residing within a commutable distance to Ilkley. Please note that our client cannot offer visa sponsorship for overseas candidates.

Our client is an established independent letting agency with offices in Ilkley and Harrogate, providing a personable and professional approach to residential lettings and property management. This is a great opportunity for an experienced lettings professional looking to step into a varied, hands‑on role with genuine responsibility for the day-to-day lettings operation.

For a more in-depth overview of the role, responsibilities and requirements, please visit our website: wearemarmion.com.

For more on Marmion, check out our 5* reviews on Trustpilot & Google.

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application has been unsuccessful on this occasion.