Lettings Assistant

cobaltrecruitment; Leeds; Presencial; GBP 18.000 - 30.000; Jornada completa

Descripción de la vacante

Cobalt is recruiting a Lettings Administrator in Leeds city centre to support the lettings process and resident experience for a residential Build to Rent operator.

You will report to the Lettings Manager, handling applications, viewings, tenancy documentation and rent collection while coordinating with property teams to keep occupancy targets on track.

Formación

• Experience in residential lettings or property management preferred.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Comfort with conducting property viewings.
• Proficiency with Microsoft Office; familiarity with property systems.
• Ability to manage competing priorities while working independently and with colleagues.
• Willingness to work Saturdays and public holidays on a rota.
• Willingness to work across multiple properties as needed.

Responsabilidades

• Conducting property viewings and responding to enquiries from prospective residents.
• Supporting the Lettings Manager in achieving occupancy and lettings targets.
• Managing rental applications, referencing, credit checks and tenancy administration.
• Maintaining property listings across platforms including Rightmove and Zoopla.
• Coordinating move-ins, move-outs, deposit administration and tenancy documentation.
• Using property management systems, including Yardi, to maintain records and prepare reports.
• Supporting rent collection and communicating with residents regarding tenancy matters.
• Delivering customer service and responding to resident queries and maintenance requests.
• Assisting with property inspections, maintenance coordination and compliance procedures.
• Supporting resident events and initiatives that encourage a sense of community.

Conocimientos

Residential lettings

Customer service

Organisation

Viewings

Office software

Prioritisation

Weekend availability

Flexible across properties

Yardi knowledge

Educación

ARLA qualification (advantageous)

Herramientas

Yardi

Descripción del empleo

Are you looking for a Lettings Administrator opportunity where you can combine your property experience with delivering a high standard of customer service?

Cobalt is recruiting a Lettings Administrator on behalf of a residential Build to Rent operator in Leeds city centre. This is an opportunity to join an onsite team responsible for delivering a resident-focused lettings service within a residential development.

The organisation

Our client operates within the residential rental sector, with a focus on creating communities where residents feel supported throughout their tenancy.

The development offers communal facilities including a co-working lounge, gym, gardens, movie room and car park.

The organisation places importance on customer service, collaboration, communication and finding ways to improve the resident experience.

The role and responsibilities

As a Lettings Administrator, you will report to the Lettings Manager, supporting the lettings process, rental performance and day-to-day resident experience.

Your responsibilities will include:

• Conducting property viewings and responding to enquiries from prospective residents.
• Supporting the Lettings Manager in achieving occupancy and lettings targets.
• Managing rental applications, referencing, credit checks and tenancy administration.
• Maintaining property listings across platforms including Rightmove and Zoopla.
• Coordinating move-ins, move-outs, deposit administration and tenancy documentation.
• Using property management systems, including Yardi where applicable, to maintain records and prepare reports.
• Supporting rent collection and communicating with residents regarding tenancy matters.
• Delivering customer service and responding to resident queries and maintenance requests.
• Assisting with property inspections, maintenance coordination and compliance procedures.
• Supporting resident events and initiatives that encourage a sense of community.

This Lettings Administrator position offers exposure to both leasing operations and resident services, working alongside colleagues across property management, facilities and operations.

The skills and requirements

To be considered for this Lettings Administrator opportunity, you will ideally demonstrate:

• Working knowledge of residential lettings, property management or a related sector, including student accommodation or serviced apartments.
• Customer service and communication skills, with confidence engaging with residents and prospective tenants.
• Organisational skills and attention to detail when managing documentation and administrative processes.
• Confidence conducting viewings and supporting the lettings process.
• Working knowledge of Microsoft Office and the ability to use property management systems.
• An ability to manage competing priorities while working independently and collaboratively.
• A willingness to work Saturdays and public holidays in accordance with a rota.
• Flexibility to work across different properties when required.

Working knowledge of Yardi or a similar property management system, along with an ARLA qualification, would be advantageous but is not essential.

Salary up to £30,000

Location: Leeds city centre

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.