Lettings & Operations Co-Ordinator

GKR International - Real Estate Talent Specialists; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Clear long-term progression

Collaborative team environment

Job summary

GKR International - Real Estate Talent Specialists in London is seeking a Lettings & Operations Coordinator. You will own the lettings process from offer to move-in while supporting broader operations, compliance and marketing activities.

The role offers hybrid working and opportunities to influence processes within a growing, design-led property brand. Three years' lettings experience and ARLA qualifications are advantageous but not essential.

Qualifications

• At least three years' experience in residential lettings administration or operations.
• Experience preparing tenancy documentation and handling financial administration.
• Experience using Reapit or a similar property CRM.
• Excellent communication and organisational skills; detail-oriented.

Responsibilities

• Manage end-to-end administration of residential lettings transactions.
• Coordinate tenancy progression, referencing and move-ins.
• Prepare tenancy agreements, offer letters and statements of monies.
• Support landlords, tenants, agents and suppliers throughout tenancy.
• Ensure compliance and statutory requirements are met on time.
• Maintain records and workflows in Reapit or similar CRM.
• Support tenancy renewals and property management coordination.
• Assist with office operations and agent support.
• Coordinate property launches, photography and marketing listings.
• Drive process improvements and customer service standards.

Skills

Organised

Communication skills

Attention to detail

Multi-tasking

Solutions-focused

Education

ARLA qualifications (advantageous)

Tools

Reapit

CRM software

Job description

Lettings & Operations Coordinator

Marylebone, London | £35,000 - £40,000 Basic Salary

We're working with a modern, design‑led residential property business operating within London's prime and premium markets. With a strong reputation, ambitious growth plans and a collaborative culture, they're looking to hire a Lettings & Operations Coordinator to play a pivotal role in supporting their expanding team.

This is far more than a traditional administration position. You'll become a key part of the business, taking ownership of the lettings process from offer agreed through to move‑in, while also supporting wider business operations, compliance and marketing activities.

Working closely with leadership and operational teams, you'll have the opportunity to influence processes, improve efficiencies and contribute to the growth of a highly respected independent property brand.

What You’ll Be Doing

• Managing the end‑to‑end administration of residential lettings transactions
• Coordinating tenancy progression, referencing and move‑ins
• Preparing tenancy agreements, offer letters and statements of monies
• Supporting landlords, tenants, agents and third‑party suppliers throughout the tenancy journey
• Ensuring all compliance and statutory requirements are completed accurately and on time
• Maintaining records and workflows through Reapit or similar property CRM systems
• Supporting tenancy renewals, extensions and property management coordination
• Assisting with office operations, agent support and business administration
• Coordinating property launches, photography, marketing materials and listings
• Helping drive consistency, process improvements and exceptional customer service standards

About You

We're keen to speak with organised, proactive property professionals who have at least three years' experience within residential lettings administration, coordination or operations.

You’ll Have

• A strong understanding of lettings compliance and tenancy progression
• Experience preparing tenancy documentation and handling financial administration
• Previous experience using Reapit or a similar property CRM platform
• Excellent communication and organisational skills
• Superb attention to detail and the ability to manage multiple priorities
• A positive, solutions‑focused approach and willingness to get involved across the wider business

Experience within a prime or premium residential agency environment and ARLA qualifications would be advantageous but are not essential.

What's in It for You?

• Join a growing and ambitious property business with a modern approach
• Work in a collaborative and supportive team environment
• Gain exposure across lettings, operations, compliance and marketing
• Play a visible role within a business where your contribution genuinely matters
• Hybrid working flexibility
• Clear long‑term progression into a Lettings Operations Manager position, with the opportunity to help build and lead a future lettings support team

If you're looking for a role where no two days are the same and you're ready to take the next step in your property career, we'd love to hear from you.