Support Specialist

The Senior Alliance; Newtownards; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused non-profit organization in Newtownards is seeking a Support Specialist to assist aging adults and their families. The ideal candidate will have a high school diploma and at least two years of experience in customer service or program intake. Responsibilities include helping participants apply for assistance programs and maintaining records. Candidates should be detail-oriented, organized, and possess excellent interpersonal skills. This role offers a supportive team environment and opportunities for professional growth.

Qualifications

• At least two years of experience in program intake or customer service.
• Familiarity with record keeping and filing systems.
• Knowledge of community organizations serving seniors is preferred.

Responsibilities

• Assist participants in applying for assistance programs.
• Verify Medicaid eligibility for Waiver.
• Maintain and input a record keeping system for Community Care programs.

Skills

Interpersonal skills

Customer service

Attention to detail

Organizational skills

Computer literacy

Education

High school diploma or equivalent

Job description

Start Your Career at The Senior Alliance

The Senior Alliance is a trusted resource for aging adults. Our team’s experience, skill, creativity, and proactive approach to care empowers older adults, adults living with disabilities, and caregivers to help them continue to live enjoyable and respectful lives. We couldn’t do this work without our dedicated, passionate team.

Are you interested in joining us in our mission to empower aging adults as they live, age, and grow? We’re hiring, and we update our job postings regularly. There’s an opportunity for you here.

Position:Support Specialist

Location: Dearborn, MI

Job Id:303

# of Openings:1

Job Title: Support Specialist

Salary: Commensurate with education and experience and within budget constraints.

Education: High school diploma or equivalent

Experience: At least two years experience in program intake or customer service in private industry or public grant funded programs such as those under the Older Americans Act. Experience in word processing is required. Familiarity with record keeping and filing systems is desirable. Knowledge of community organizations serving seniors is preferred.

Requirements: Has excellent interpersonal and group process skills. Is accurate, conscientious and flexible with attention to detail. Is familiar with computers. Accepts direction, is well organized, and has the ability to meet deadlines. Position requires excellent customer service skills. Willingness to work in a team environment. The Senior Alliance is a non-profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees. Perform job functions with ethics, honesty and integrity.

General Job Description: Works in a team environment to assist in screening callers to provide intake to appropriate community service programs. Also assists with administration and program tasks when necessary.

Physical Requirements: Regularly required to sit for extended periods of time. Regularly spend long hours using office equipment including computers. Regularly work on repetitive tasks and motions. Ability to lift up to 20 pounds

Duties:

• Assists participants in applying for assistance programs such as Medicaid, Food Assistance, Section 8 Housing, and other programs.
• Verify Medicaid eligibility for Waiver.
• Maintains and inputs a record keeping system that includes all required data for the waiting lists and eligibility documentation for the Community Care department programs.
• Completes word processing, data entry, administrative support and budget records for the Community Care Department and agency.
• Responsible for various programs and projects as assigned.

Career Benefits with the Senior Alliance

The Senior Alliance offers a range of benefits designed to support and empower our employees. Discover all of our benefits.

The Senior Alliance is a great asset to the Community providing excellent resources to Seniors and their families/loved ones. Overall great company to work for. From staff, to management and our CEO, you could not ask for more genuinely caring and fun people to work with.

I love working with the staff at The Senior Alliance. We are like a big family. I look forward to going to work every day. We have great leadership that cares about their employees.

Jim Zelek Facility Manager

Join Our Team

For more information on how to join our team, contact Human Resources at 734.722.2830.