Support Officer Homelessness Prevention and Advice

CRA GROUP RECRUITMENT AND PAYROLL LTD; Esher; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local authority organization in Esher is seeking a Temporary Housing Support Admin to provide essential administrative support within the Housing Options Unit. This is a 3-4 month contract role that involves handling high-volume inquiries, scheduling appointments, and supporting temporary accommodation processes. The ideal candidate will have customer service experience in a high-volume setting and a background in administrative support, particularly within housing or local authority services. The position aims to ensure a responsive service for individuals who are homeless or in housing need.

Qualifications

• Experience in a high-volume customer service environment.
• Administrative support across teams with appointment booking.
• Knowledge of tenancy processes and private rented sector schemes.
• Experience in handling cases for homelessness and temporary accommodation.

Responsibilities

• Handle inquiries across Housing Options teams via phone and email.
• Schedule appointments for homelessness prevention and advice.
• Support temporary accommodation placements including securing hotels.
• Assist with Housing Benefit tracking and debt recovery processes.
• Administer Guaranteed Rent Scheme and Rental Support Scheme processes.
• Maintain accurate data across housing systems.

Skills

Customer service experience

Record management

Appointment booking

Multi-agency collaboration

Job description

3-4 month contract position with a local authority

Summary

• This is a 3-4 month contract position with a local authority, providing essential administrative and frontline support within the Housing Options Unit. The role is crucial in delivering a responsive service to individuals who are homeless, at risk of homelessness, or in housing need. Responsibilities include managing appointments, maintaining accurate records, supporting temporary accommodation processes, and assisting in income maximisation to help the Council fulfill its statutory obligations.

Responsibilities

• Handle high-volume telephone and email inquiries across all Housing Options teams, providing general advice and escalating complex cases.
• Schedule appointments for homelessness prevention and advice, and assist with Personal Housing Plans (PHPs).
• Support temporary accommodation placements, including securing hotels, explaining conditions, monitoring occupancy, and setting up accounts.
• Assist with Housing Benefit and income tracking for placements, and support debt recovery processes.
• Administer Guaranteed Rent Scheme (GRS) and Rental Support Scheme (RSS) processes, including landlord payments and tenancy documentation.
• Maintain accurate data across housing systems (Locata, Rental Support, TA databases) and validate Housing Register applications.

Requirements

• Customer service experience in a high-volume environment, ideally within housing or local authority services.
• Administrative support experience across multiple teams, including appointment booking and record management.
• Exposure to private rented sector schemes and tenancy processes.
• Experience in multi-agency working and supporting move-on from temporary accommodation.

Additional Information

• Working hours : 36 hours per week
• Minimum of 2 days in the office at Civic offices, Esher
• This role requires a basic DBS.
• Location : High Street, Esher, Surrey, KT10 9SD, United Kingdom

The role closes on 18th December 2025, apply ASAP.