Support Manager - Emmaus Hampshire

Charisma Charity Recruitment; Winchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned charity recruitment agency is assisting Emmaus Hampshire in seeking a Support Manager dedicated to enhancing the welfare of ex-homeless individuals. The role involves leading a team, managing operational controls, and providing coaching, counselling, and support to facilitate independent living. The ideal candidate will have experience in the social care or retail sectors and demonstrate a commitment to empowering vulnerable individuals. This full-time position requires flexible hours across five days, with part-time options available.

Qualifications

• Experience in social care, mental health, or retail service sectors.
• In-depth understanding of homelessness and social exclusion.
• Strong planning and delegation skills.

Responsibilities

• Lead people, tasks, and timelines in service-related backgrounds.
• Manage operational controls for efficient service delivery.
• Coach team members to develop confidence and skills.

Skills

Coaching

Team leadership

Operational management

Empathy

Job description

Do you have a can‑do attitude, with line management, coaching, training and counselling skills?

Have you worked in the social care, mental health or retail service sectors?

Are you an effective multi‑tasker with a passion to support the welfare and development of ex‑homeless people?

We are delighted to be working with Emmaus Hampshire a vibrant and thriving social enterprise community and registered Charity who are now seeking a Support Manager to play a pivotal role in the lives of companions, focusing on their welfare and progress toward independent living, including assisting them with personal budgeting, through personalised support, coaching, counselling, and guidance.

Emmaus Hampshire provide accommodation and meaningful employment for ex‑homeless people, employed in their recycled furniture retail store, pre‑loved boutique, warehouse, workshop and community kitchen. As a Support Manager, you will be someone who thrives in a dynamic environment. You will demonstrate a belief in the potential of each companion individually, and the importance of the community in helping them to achieve it.

You will:

• Be an effective supervisor, leading people, tasks, and timelines in a service‑related background such as catering, retail or customer service.
• Demonstrate strong planning and delegation skills, with the ability to manage operational controls and ensure efficient service delivery.
• Be proactive with a supportive approach to coaching team members, helping them develop skills, confidence, and resilience.
• Have an in-depth understanding of homelessness and social exclusion, and a commitment to addressing the challenges faced by vulnerable individuals.
• Solid grounding in social care management, upholding safeguarding, professional boundaries, and a supportive, individual‑focused approach

If you are flexible, resilient, and adaptable, with an empathetic approach, and a genuine desire to empower others, we encourage you to apply.

If you are looking to change careers or return to work, and believe you have the right skills to carry out this role, please do apply? Providing you can match the skills, competencies and have some experience in at least one of the areas described then we would like to hear from you.

Please note that there will a requirement for DBS.

Your application should include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Hours: Full time 37.5 hours pw, over 5 days Tues‑Sat (Part time could be available)

Closing date: 15th January 2026

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.