Support Manager

Ambis Resourcing Partnership; Woking; Hybrid; GBP 60,000; Full time

Job summary

A technology services company is looking for a Service Delivery Manager to oversee a team of Product Managers in delivering ERP solutions. You will manage customer escalations, ensure client satisfaction, and build relationships with key accounts. The ideal candidate has ERP experience and strong communication skills, as this role requires both technical knowledge and people management. An attractive compensation package is offered, along with a performance bonus.

Qualifications

• Experience managing support teams and product managers.
• Ability to manage customer communications and escalations effectively.
• Strong understanding of ERP modules and functionality.

Responsibilities

• Manage customer queue and ensure client satisfaction.
• Build relationships and set objectives with key clients.
• Oversee and mentor product managers and the support team.

Skills

Strong communication skills

Technical understanding of ERP

Project management

Job description

Service Delivery Manager (ERP)

Location: UK (remote with about 5 days a month travel to clients/office)

Works closely with Product Managers, Delivery/Projects, Support, Development, Leadership Team

Compensation: £60,000 base (DOE) + performance bonus (5% - 20%)

This role is a support manager overseeing 10 product managers who typically work in sub‑teams covering each module of the ERP solution.

Modules

• CRM
• Finance
• Manufacturing
• Distribution
• Project management

Responsibilities

The first 6 months of the role will involve taking charge of the queue, managing escalations, customer communication, ensuring that 50 clients are properly looked after and that issues are resolved in a considered coordinated way, that developers/product managers are doing the right thing, priorities are correct and the team feels like a bunch of teckies pulling together.

The next 6 months will focus on client account reviews, working with a customer success manager (that you may need to hire) to start building fuller, more durable relationships, set account objectives and a firm understanding of what they want, where they are and a firm understanding of the stickiness of the clients to the ERP solution and company.

Year 2 is about taking on more operational responsibility and growing your leadership position in the company, whilst still managing the support team and the customer success manager(s).

The job involves some hands‑on support work overseeing issues, managing the queue and dealing with the product managers; you will need enough technical skills to understand black from white.

Health Warning

As a small entrepreneurial company you will have the opportunity to engage in all sorts of tasks from Sales, Marketing, web site design, business strategy, product direction / development, hiring / interviewing, and anything else that happens to be a priority at the time. If you see this as a challenge, as exciting, as an opportunity to grow, this is the company for you. If you see this as a distraction from your core job and an annoying pull on your time, then this is probably not the place for you.

Job Info

• Job Title: Support manager
• Company: Ambis Resourcing Partnership
• Location: Woking, Surrey
• Posted: Feb 11th 2026
• Closes: Mar 14th 2026
• Sector: IT
• Contract: Permanent
• Hours: Full Time