Support Engineer

Computer Network Defence Ltd (CND); Farnborough; On-site; GBP 42,000 - 60,000; Full time

Job summary

Computer Network Defence Ltd (CND) is seeking a Support Engineer in Farnborough to join a team delivering secure digital solutions in highly classified environments. You will provide 1st and 2nd line support, resolve issues, and help maintain critical platforms that enable mission success.

Responsibilities include incident management, remote and desk-side user support, MS 365/Azure/Entra ID/AD administration, device provisioning, and documentation. DV clearance is mandatory or eligible.

Qualifications

• Experience supporting Windows 10/11 and macOS.
• Administration of Microsoft 365, Azure, Entra ID and Active Directory.
• Intune and endpoint management experience.
• PowerShell knowledge.
• Device provisioning and user onboarding experience.
• Understanding of MFA, Conditional Access, and security best practices.
• Experience with ITSM tools such as Atlassian.
• Strong troubleshooting, communication, and problem-solving skills.

Responsibilities

• Provide 1st and 2nd line support across secure environments.
• Manage incidents, service requests, and monitoring alerts.
• Support users remotely and desk-side.
• Administer Microsoft 365, Azure, Entra ID, and Active Directory.
• Provision devices and onboard users.
• Maintain accurate documentation and knowledge articles.
• Escalate complex issues and contribute to continuous service improvement.

Skills

Troubleshooting

Communication

Problem-solving

Tools

Windows 10/11

macOS

Microsoft 365

Azure

Entra ID

Active Directory

Intune

PowerShell

ITSM Atlassian

Group Policy

JAMF

PowerShell scripting

Job description

Support Engineer | Farnborough | Permanent | DV Cleared

Join a team delivering secure digital solutions in highly classified environments. As a Support Engineer, you'll provide 1st and 2nd line support, resolve technical issues, and help maintain critical platforms that enable mission success.

What You'll Do

• Provide 1st and 2nd line support across secure environments
• Manage incidents, service requests, and monitoring alerts
• Support users remotely and desk-side
• Administer Microsoft 365, Azure, Entra ID, and Active Directory
• Provision devices and onboard users
• Maintain accurate documentation and knowledge articles
• Escalate complex issues and contribute to continuous service improvement

What You'll Bring

• Experience supporting Windows 10/11 and macOS
• Microsoft 365, Azure, Entra ID, and Active Directory administration
• Intune and endpoint management experience
• PowerShell knowledge
• Device provisioning and user onboarding experience
• Understanding of MFA, Conditional Access, and security best practices
• Experience with ITSM tools such as Atlassian
• Strong troubleshooting, communication, and problem-solving skills

Nice to Have

• Windows Server administration
• JAMF or other macOS MDM tools
• Group Policy experience
• PowerShell scripting

Why Apply?

• Work on impactful projects within secure, mission-critical environments
• Collaborate with experienced engineers and architects
• Gain exposure to cutting-edge technologies

Must hold, or be eligible for, DV Clearance.