Support Engineer

Addition; Farnborough; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

25 days leave

Private medical insurance

Life assurance

Professional training

On-site gym

Café and restaurant

Secure parking

Job summary

Addition Solutions in Farnborough is hiring a Support Engineer to join a hands-on, security-focused team. You’ll troubleshoot, provide 1st/2nd line support, manage incidents, and assist with onboarding and device provisioning across Windows and macOS environments.

You’ll work with Microsoft 365, Azure/AD, Intune, MFA/CA, and ITSM tools, with travel to sites as required. A customer-focused mindset and proactive learning are essential.

Qualifications

• Experience providing 1st/2nd line support across Windows and macOS environments.
• Hands-on administration of Microsoft 365 and Azure/AD services.
• Familiarity with endpoint management (Intune) and security controls (MFA/CA).

Responsibilities

• Provide desk-side and remote user support and manage tickets.
• Respond to monitoring alerts and assist with incident management.
• Support Microsoft 365, Windows, macOS and endpoint management environments.
• Document activities in ticketing system and knowledge bases.
• Occasionally travel to customer or operational sites as needed.

Skills

Windows 10/11 support

macOS support

Microsoft 365 administration

Azure / Entra ID / Active Directory

Intune / endpoint management

End-user provisioning / onboarding

MFA / Conditional Access security

ITSM ticketing systems

Communication skills

Troubleshooting

Tools

PowerShell scripting

Group Policy

JAMF / macOS MDM

Windows Server administration

Job description

Permanent | Competitive Salary + Excellent Benefits

Location: Farnborough (On-site)

The Opportunity

This is an exciting opportunity to join a growing organisation delivering secure, mission-critical technology across the Defence and National Security sectors.

Working within a collaborative technical team, you'll support secure digital environments while helping deliver innovative solutions that have real operational impact. This is a hands-on role where you'll troubleshoot technical issues, support end users and contribute to the reliability, security and continuous improvement of critical systems.

The Role

As a Support Engineer, you'll provide both desk-side and remote technical support across a range of technologies, working closely with engineers, architects and delivery teams to ensure users receive an exceptional support experience.

Your responsibilities will include:

• Providing 1st and 2nd line technical support across users, devices and infrastructure.
• Managing support tickets, providing regular updates and escalating complex issues where appropriate.
• Delivering desk-side and remote end-user support.
• Responding to monitoring alerts and assisting with incident management.
• Supporting Microsoft 365, Windows, macOS and endpoint management environments.
• Maintaining accurate documentation within the ticketing system and knowledge base.
• Communicating incidents and planned maintenance to the wider user community.
• Supporting device provisioning, user onboarding and ongoing system administration.
• Occasionally travelling to customer or operational sites when required.

What you'll bring

We're looking for someone with a customer-focused approach, strong troubleshooting skills and a genuine passion for technology.

You'll ideally have experience with:

• Windows 10/11 and macOS support.
• Microsoft 365 administration.
• Azure, Entra ID or Active Directory administration.
• Microsoft Intune or other endpoint management platforms.
• End-user device provisioning and user onboarding.
• Security technologies including Multi-Factor Authentication (MFA) and Conditional Access.
• ITSM platforms such as Atlassian or similar ticketing systems.
• Excellent communication, organisation and problem-solving skills.
• A proactive mindset with a willingness to learn and continuously develop.

Experience with any of the following would be advantageous:

• Windows Server administration.
• iOS and iPadOS support.
• JAMF or similar macOS MDM solutions.
• Group Policy configuration and troubleshooting.
• PowerShell scripting.

What's on Offer

This role offers the opportunity to work on cutting-edge technology within a collaborative and innovative environment, alongside experienced technical professionals.

Benefits include:

• Annual bonus.
• 25 days annual leave plus bank holidays.
• Private Medical Insurance.
• Life Assurance.
• Professional training and career development support.
• On-site gym, café, restaurant and secure parking.
• Collaborative and inclusive working environment.

Security Clearance

Due to the nature of this role, applicants must hold active UK Security Clearance (SC) or be eligible to work within a Security Cleared environment, where applicable.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying, you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.