Support Engineer

Onyx-Conseil; Farnborough; On-site; GBP 36,000 - 44,000; Full time

Job summary

Onyx-Conseil is seeking a Support Engineer for on-site work in Farnborough. You will provide 1st and 2nd line technical support across secure environments, working with engineering, architecture and delivery teams to maintain reliable and secure services.

The role requires DV clearance and involves end-user support, incident management, and occasional travel to remote sites. Strong Windows/Azure/Microsoft 365 skills and PowerShell automation are essential.

Qualifications

• Experience with Windows 10/11 administration.
• Proficient in Azure/Entra ID/Active Directory administration.
• Experience with Microsoft 365 administration.
• Strong endpoint management and device provisioning skills.
• PowerShell scripting and automation experience.
• Security concepts including MFA and Conditional Access.
• Familiarity with ITSM tools such as Atlassian.

Responsibilities

• Provide 1st and 2nd line technical support for systems and infrastructure.
• Respond to support requests, manage incidents, and update users.
• Troubleshoot hardware, software, and application issues.
• Deliver desk-side and remote end-user support.
• Monitor alerts, investigate issues, and escalate complex problems.
• Document solutions and contribute to knowledge base.
• Assist with user onboarding and device provisioning.
• Support travel to remote sites when required.

Skills

Windows 10/11

Azure/Entra ID/AD

Microsoft 365

Endpoint provisioning

PowerShell

End-user support

MFA/Conditional Access

ITSM tools (Atlassian)

Linux (Ubuntu/CentOS)

Tools

Atlassian ITSM tools

Job description

Support Engineer – Location: Farnborough (On-site, 5 days per week) – Employment Type: Permanent – Salary: Up to £40,000 per year – Security Clearance: DV clearance required; candidates with active SC clearance may be considered.

Role Overview

You will provide technical support across secure environments, working alongside engineering, architecture, and delivery teams. Responsibilities include troubleshooting issues, maintaining services, supporting end users, and ensuring systems remain reliable and secure.

Key Responsibilities

• Provide 1st and 2nd line technical support for systems, services, and infrastructure.
• Respond to support requests, manage incidents, and provide regular updates to users.
• Troubleshoot and resolve hardware, software, and application issues.
• Deliver desk‑side and remote end‑user support.
• Monitor alerts, investigate issues, and escalate complex problems where required.
• Maintain accurate incident records and ensure tickets are updated appropriately.
• Document solutions and contribute to knowledge base improvements.
• Support incident management processes when required.
• Communicate planned maintenance activities and service updates.
• Assist with user onboarding, device provisioning, and endpoint management.
• Support occasional travel to remote sites when required.

Essential Skills & Experience

• Windows 10/11 administration.
• Azure, Entra ID, and Active Directory administration.
• Microsoft 365 administration.
• Endpoint management and device provisioning.
• PowerShell scripting and automation.
• End‑user support and user onboarding processes.
• Security concepts including MFA and Conditional Access.
• ITSM tools such as Atlassian or equivalent platforms.
• Exposure to Linux environments (Ubuntu/CentOS).

Desirable Experience

• Windows Server administration and support.
• macOS MDM experience.
• Group Policy creation and troubleshooting.
• Developing and maintaining PowerShell scripts.

About the Opportunity

You will be joining a team focused on delivering secure, mission‑critical technology solutions for Defence and National Security customers. The organisation works across secure digital innovation, cloud technologies and modern engineering practices to help customers address complex challenges in highly secure environments.

Due to the nature and urgency of this role, candidates holding past high level security clearance are highly welcomed. Successful applicants will be required to obtain security clearance prior to appointment, which can take a minimum of 18 weeks.

We welcome applications from all individuals, regardless of background or identity, and encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.