Support Engineer

Inspire People; Farnborough; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Private medical cover

Life assurance

10% employer pension contribution

Company-performance bonus

Training and development support

Secure onsite parking

Job summary

Inspire People seeks an experienced 1st/2nd Line Support Engineer in Farnborough to deliver secure digital solutions for UK Defence and National Security. The role covers onsite support five days a week, assisting mission-critical users in highly secure environments.

You will troubleshoot Microsoft stack issues, manage endpoints and user provisioning, and contribute to a secure, resilient IT service. Active SC or DV clearance is required.

Qualifications

• Windows 10/11 administration.
• Azure/Entra/AD administration.
• Microsoft 365 administration.
• Endpoint management.
• PowerShell scripting.
• End user device provisioning and onboarding.
• Understanding security concepts (MFA, Conditional Access).
• Atlassian ITSM tooling.
• Linux exposure (Ubuntu, CentOS).
• Must hold, or be eligible to work within, the highest level of UK Security Clearance.

Responsibilities

• Provide 1st and 2nd line technical support across secure environments.
• Respond to support tickets with timely resolution and updates to users.
• Troubleshoot hardware, software and infrastructure issues; escalate to 3rd line as needed.
• Deliver desk-side and remote end-user support.
• Provision end-user devices and onboard new users.
• Administer Microsoft 365, Windows, Azure/Entra ID and Active Directory.
• Monitor system alerts and triage incidents.
• Maintain documentation and contribute to the knowledge base.
• Support incident management including major incident escalation.
• Assist with maintaining secure, reliable IT services in regulated environments.
• Travel to remote customer locations as required.

Skills

Windows 10/11 administration

Azure/Entra/AD administration

Microsoft 365 administration

Endpoint Management

PowerShell scripting

End User Device provisioning

Security concepts (MFA, Conditional AD

ITSM tooling (Atlassian)

Linux exposure (Ubuntu/CentOS)

Tools

Jira Service Management

Job description

Work on technology that directly supports Defence and National Security. Inspire People is seeking an experienced Support Engineer to join a rapidly growing engineering team in Farnborough, delivering secure digital solutions across the UK Defence and National Security sector. You will provide 1st and 2nd line support across highly secure environments, helping ensure critical systems remain operational for mission-critical users. Permanent or contract basis, with a salary of up to £40,000 plus benefits. The position requires five days per week onsite in Farnborough. Candidates must hold an active SC or DV clearance

This is an excellent opportunity for someone with strong Microsoft technologies experience who enjoys troubleshooting technical issues and wants to work on projects with genuine operational impact.

About the 1st/2nd Support Engineer

As a Support Engineer, you'll play a key role in supporting secure IT environments used within Defence and National Security. Working alongside infrastructure engineers, architects and technical specialists, you'll provide responsive technical support, maintain end-user services, and help ensure the reliability and security of mission-critical systems.

You'll be responsible for resolving technical issues, supporting users both remotely and onsite, maintaining accurate documentation, and escalating complex incidents where appropriate.

Occasional travel to customer sites may be required.

Responsibilities of the 1st/2nd Support Engineer

• Provide 1st and 2nd line technical support across secure environments.
• Respond to support tickets, ensuring timely resolution and regular communication with users.
• Troubleshoot hardware, software and infrastructure issues, escalating complex problems to 3rd line support when required.
• Deliver desk-side and remote end-user support.
• Provision end-user devices and onboard new users.
• Administer Microsoft 365, Windows, Azure/Entra ID and Active Directory environments.
• Monitor system alerts, triage incidents and upscale where necessary.
• Communicate planned maintenance and service incidents to the user community.
• Maintain accurate ticket updates and contribute to the knowledge base.
• Support incident management processes, including major incident escalation.
• Assist with maintaining secure, reliable IT services within highly regulated environments.
• Travel to remote customer locations on occasion where required.

Essential Criteria

• Windows 10/11 administration
• Azure/Entra/AD administration
• Microsoft 365 administration
• Endpoint Management
• Running of PowerShell scripts
• End User Device provisioning, onboarding of users
• Understanding of security concepts (MFA, Conditional Access)
• Atlassian suite of ITSM equivalent tooling
• Linux exposure (Ubuntu, CentOS)Must hold, or be eligible to work within, the highest level of UK Security Clearance.

Desirable Criteria

• Windows Server support and administration
• MacOS MDM Exposure
• Understanding of Group Policy (creation and troubleshooting)
• Writing of PowerShell scripts

Benefits

• 25 days' annual leave plus bank holidays
• Private medical cover
• Life assurance
• 10% employer pension contribution with 5% employee contribution
• Company-performance bonus
• Professional development and training support
• Secure onsite parking, gym, café and restaurant

Additional information

Due to the secure nature of the positionand working environment, you must:

• Be able to commute to Farnborough 5 days / week
• Have a sole UK nationality
• Hold active SC or DV security clearance

Why join?

This is an opportunity to work on technology that directly supports Defence and National Security, where the solutions you build have genuine operational importance.

You will tackle complex engineering challenges, work alongside experienced technical specialists and contribute across the full development lifecycle. With strong investment in training, modern technologies and clear opportunities to progress into technical leadership, this is a role where you can make a meaningful impact while continuing to grow your career.