Support Consultant

Northgate Public Services; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software solutions company based in Ipswich is looking for a 2nd Line Support Specialist. You will provide direct support to customers using software applications, assist in system monitoring, and create user guides. The ideal candidate is self-motivated, patient, and has a strong desire to help others. Benefits include medical cover, 25 days paid holiday, and a competitive salary. Join us to make a difference in public services!

Benefits

Single Private Medical Cover

25 days paid holiday

4 x basic salary life assurance cover

Group Pension Plan

Flexible benefits

Qualifications

• Enjoys helping people and able to work independently and as part of a team.
• Basic computer literacy is required.
• Candidates must be persistent and demonstrate a logical approach.

Responsibilities

• Provide 2nd line support to customers using applications.
• Deal directly with customers both electronically and on the phone.
• Create User Guides and provide user training on site.

Skills

Self-motivated

Good oral and written communication skills

Logical and methodical approach

Empathy and patience

Desire to learn

Job description

Company Description

Come join us and make a difference in the world!

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Discover more at www.necsws.com

Job Description

The position is based in Copdock, Ipswich and working with justice, products and services.

To provide 2nd line support customers using our applications.

• Deal directly with customers both electronically and on the phone
• Provide 2nd level investigation support for customer queries and incidents
• Keep detailed records of customers interactions
• Monitor application system logs
• Execute allocated test scripts during the development of maintenance releases for software applications

• Support during the roll-out of applications
• Create User Guides
• User Training on site

Qualifications

PERSONAL SKILLS AND COMPETENCIES

• Self-motivated and persistent with a desire to learn
• Enjoys helping people
• Computer literate to a basic level
• Demonstrate a logical and methodical approach
• Good oral and written communication skills

• Exhibit empathy and patience during interactions with customers
• Ability to work independently and as part of a team

Additional Information

Employees of NEC are entitled to the following Company funded benefits:

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs

The role offers a competitive salary.

Other Information

Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC is an equal opportunities employer, welcoming applications from all communities.