Support and Integration Officer

WEBRECRUIT; Wolverhampton; On-site; GBP 27,000; Full time

Job summary

A social enterprise for refugees based in Wolverhampton seeks a Support and Integration Officer to provide essential support to help refugees and migrants resettle and thrive in their new communities. This role involves creating personalized support plans, conducting assessments, and advocating for clients facing various challenges. Candidates should have relevant experience in a similar capacity and a genuine interest in supporting vulnerable individuals. The position offers meaningful work and opportunities for personal growth.

Benefits

Salary of £26,521 per annum

25 days’ annual leave plus bank holidays

Pension

Flexible working

Training and development opportunities

Employee Assistance Programme

Qualifications

• Experience providing tailored support to refugees to facilitate resettlement.
• Ability to create personalized support plans and carry out assessments.
• Capable of supporting individuals with budgeting and accessing services.

Responsibilities

• Provide high-quality support to help refugees resettle and build independent lives.
• Organise house meetings and conduct home visits for tenants.
• Use Salesforce CRM for effective case management.

Skills

Experience working with asylum seekers or refugees

Advice and guidance skills

Culturally sensitive support

Needs assessment experience

Knowledge of complex support needs

Safeguarding awareness

Driving license

Job description

Support and Integration Officer

Wolverhampton, West Midlands

The Organisation

Our client is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Our client’s mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society.

Our Client’s Commitment to You

• Salary of £26,521 per annum
• 25 days’ annual leave, plus bank holidays
• Pension
• Flexible working
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is a meaningful opportunity for a compassionate individual with a background in supporting refugees or asylum seekers to join our client’s purpose-driven organisation.

You’ll gain the rare privilege of building deep, trusting relationships with people rebuilding their lives in a new country, an experience that will shape your professional outlook and fuel your sense of purpose.

What’s more, with everything from flexible working and recognition schemes to social gatherings and a fully stocked staffroom, you’ll be welcomed into a community that invests in you as much as you invest in others, allowing you to thrive both personally and professionally.

So, if you want to become part of a team that places humanity, dignity, and empowerment at the heart of everything they do, then apply today.

What You’ll Be Doing

As a Support and Integration Officer, you will provide tailored, high-quality support to help refugees resettle, overcome barriers, and build confident, independent lives in their new communities.

You will complete initial assessments, create personalised support plans, and offer practical advice across key areas such as housing, finances, health, education, employment, and immigration.

Managing a caseload of tenants, you will support people with budgeting, accessing services, building social networks, engaging in volunteering or training, and navigating key systems to promote wellbeing and long‑term independence.

Additionally, you will:

• Organise and attend house meetings and visit tenants at home and in the community
• Make internal and external referrals
• Organise group activities that strengthen integration and confidence
• Use Salesforce CRM reports to support effective case management
• Develop partnership opportunities with external organisations

What Our Client is Looking For

To be considered as a Support and Integration Officer, you will need:

• Experience working with asylum seekers or refugees in a voluntary or paid capacity
• Experience providing advice and guidance, advocacy and culturally sensitive support
• Experience creating support plans, completing needs assessments
• Experience and knowledge of working with people with complex/multiple support needs
• Experience of and capability to support refugees in the UK
• An understanding of the importance of safeguarding, in relation to working with vulnerable adults
• A full, valid driving licence and access to your own vehicle for work purposes

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 5th January 2026. Depending on the volume of applications received, our client may begin shortlisting and interviewing suitable candidates on a rolling basis prior to the closing date.

Other organisations may call this role Refugee Support Officer, Integration Support Officer, Caseworker, Housing and Employment Support Worker, or Community Support Officer.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to grow your career while contributing to life‑changing work as a Support and Integration Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.