Support Analyst

SARIA Ltd; Doncaster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading food chain service provider in Doncaster is looking for a dynamic Support Analyst. In this full-time position, you will support users and resolve IT issues efficiently while maintaining the Business Central ERP System. A degree in IT and previous experience in customer-facing IT roles are ideal. This role offers competitive salary and benefits with opportunities for development within a transitioning global IT function.

Benefits

Competitive salary and benefits package

Qualifications

• Experience in a fast-moving, customer-facing in-house IT support role.
• Clean driving license required.

Responsibilities

• Provide support following the direction of the IT Manager.
• Diagnose and resolve user problems promptly and courteously.
• Support Business Central ERP System and associated systems.
• Administer user access and create new users.
• Maintain networks and infrastructure across sites.
• Travel occasionally to remote sites.

Skills

Microsoft Dynamics/Business Central

Microsoft Suite/Operating Systems and 365

Networking skills

Excellent organisational skills

Interpersonal ability

Teamwork

Desire to learn and develop

Education

Degree Level in IT related subject

Job description

Overview

As part of the ongoing development within our Information and Digital services organisation, supporting SARIA Group operations across the UK, we are seeking to appoint a dynamic Support Analyst to join the team based in Doncaster. The department is transitioning to a Global IT function, creating future opportunities to specialise in specific work streams. This is a full time, site based, permanent position, working 40 hours per week.

Responsibilities

• Providing a key supporting role, following direction and duties as designated by the IT Manager - SARIA UK & Digital Services Team.
• Diagnosing and resolving user problems and educating users on problem resolutions in a prompt, courteous and professional manner.
• Supporting Business Central ERP System and associated ERP Systems.
• Develop training guides, procedures, and videos for users.
• Infrastructure / Software Training.
• Administer user access and create new users.
• Ensure user requirements are met with consistently high quality of service.
• Ensure that each support issue and resolution is adequately documented and tracked from reporting to resolution, including any escalated issues.
• Handle a mix of 1st and 2nd line infrastructure and software support issues.
• Ensure maintenance of a support system, tracking performance and identifying trends, anomalies, and opportunities for improvement.
• Maintaining Networks and Infrastructure across SARIA Sites
• Producing clear, unambiguous, testable requirement specifications for users, enabling the lead analysts to develop suitable solutions.
• Assist in the modelling of the current and future states for the business using industry standard approaches and notation.
• Mobile Device Maintenance.
• Occasional travel to remote sites.
• Assist in the evaluation of the solutions against business objectives and system requirements.

Qualifications

You will ideally be qualified to degree Level in an IT related subject and have already gained experience within a fast-moving, customer facing in-house IT support role. A clean Driving licence is required.

To be successful in the role you will have ideally gained experience with

• Microsoft Dynamics/Business Central or other ERP Systems
• Advanced level proficiency with Microsoft suite/Operating systems and 365
• Networking skills

Skills & Attributes

• Excellent organisational skills and interpersonal ability
• Teamwork
• Desire to learn and develop in both skillset and career.
• Being an initiative-taking and driven initiative-taker

About SARIA

Business: SARIA's UK operations have a market-leading presence in a wide range of sectors associated with the food chain. The Group's companies manufacture quality products for use in human and animal foodstuffs, agriculture, aquaculture, and industrial applications. The company also produces biofuels and renewable energy and provides services for farming and the food industry. The company has a UK annual turnover approaching £320 million and employs around 700 people at 15 sites across the country.

Salary

Salary: Competitive Salary and Benefits package