Supervisor - Pret A Manger

Moto; Lancaster; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus up to £3,445pa

Staff discount up to 60%

Enhanced benefits

Funding for qualifications

Job summary

Moto, Lancaster Services, seeks a Supervisor to be the strong right hand to the Store Manager, leading shifts and ensuring the unit runs smoothly each day. The role supports a premium fresh food and coffee brand, delivering high standards of service and brand ambassador duties.

We offer a substantial annual bonus, staff discounts, enhanced benefits, and funded qualifications to help you progress towards management.

Qualifications

• Experience leading teams in retail or hospitality.
• Delivering high-quality customer service and fast-paced operations.

Responsibilities

• Lead shifts with confidence and manage busy trading periods.
• Maintain food safety, health & safety, and compliance standards.
• Create a positive, high-energy culture where colleagues feel valued and supported.
• Monitor performance and support continuous improvement.
• Act as a role model for brand values and service standards.

Skills

Team leadership

Customer service

Decision making

Job description

Supervisor

£27,707 per annum - 40 hours per week

Address Lancaster Services, M6 J32/33, White Carr Ln, Bay Horse, Lancaster LA2 9DU

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day.

The role is simple, to be an enthusiastic leader and brand ambassador to work within one of the nation's premium fresh food and coffee brands, serving Pret's range of high-quality, freshly prepared wraps, baguettes and organic coffee, whilst delivering exceptional service as we transform the UK's rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*


• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more


• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance


• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team


• Lead shifts with confidence, ensuring smooth operations during busy trading periods


• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered


• Maintain outstanding food safety, health & safety, and compliance standards at all times


• Monitor performance through key metrics and take action to drive continuous improvement


• Act as a role model for Pret's values, service standards, and ways of working

What you'll bring to us:

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service


• Passion for delivering a memorable customer experience


• Great communication skills and be comfortable making decisions


• Ability to work on own initiative ad make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Moto, a place where ambition grows, careers click into gear, and potential travels far.

*Please note internally this role is called Team Leader