Supervisor/Manager Part-Time

Claires Inc.; Highgate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading accessories retailer in Highgate is looking for a passionate team member to drive sales and provide exceptional customer experiences. Responsibilities include achieving sales goals, conducting piercings, maintaining an organized store environment, and fostering a positive team atmosphere. Ideal candidates will have retail experience, strong communication skills, and a love for fashion. Enjoy perks like a generous employee discount and real opportunities for career growth.

Benefits

Epic Employee Discount

Real opportunities for promotions

Fun, fast-paced work environment

Qualifications

• At least one year of retail experience with some leadership responsibility.
• Ability to conduct piercings and show patience, especially with young customers.
• Strong verbal and written communication skills.

Responsibilities

• Achieve sales goals by upselling and creating engaging customer experiences.
• Conduct piercings and maintain a sterile environment.
• Organize inventory and maintain store displays for a fun shopping experience.

Skills

Sales-focused

Customer service

Team collaboration

Social media savvy

Retail management

Education

High school diploma

Tools

POS system

Job description

• Own the Sales Game: Crush sales goals by delivering next‑level customer experiences, upselling must‑have accessories, and hyping up promos to drive revenue.
• Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers—conducting piercings, educating on aftercare, maintaining a sterile environment, and addressing questions and concerns throughout the process.
• Keep It Fresh: Maintain an Insta‑worthy store with perfect displays, organized inventory, and easy‑to‑shop layouts that make browsing fun and effortless.
• Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high‑energy vibe that customers (and coworkers) love.
• Brand Representation: Showcase Claire’s products and services. Stay plugged into the latest fashion and social‑media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales.
• Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and coordinating promotional activities, you ensure that every aspect reflects the fun and joy that defines Claire’s.
• Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire’s haul into the next viral moment.
• Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed, the process will involve a face‑to‑face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self‑expression, while also giving us a chance to get to know you better.
• At Claire’s, we’re all about self‑expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast‑paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!
• Sales‑Obsessed Energy: You love the thrill of making a sale, hitting goals, and turning browsers into buyers.
• Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience.
• Customer‑First Mentality: You get people, and you love making them feel confident and empowered.
• Retail & Leadership Skills: At least one year of retail experience, ideally with some leadership or sales‑driving responsibility.
• Ready to Hustle: You’re organized, self‑motivated, and always looking for ways to level up.
• You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
• You have completed high school and have at least one year of retail management experience.
• You can stand during scheduled shifts and maneuver 11‑35 kg (25‑75 lbs).
• You can bend, stoop, extend reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
• You are passionate about providing our customers with opportunities to express themselves freely every day.
• You are energized by interacting with customers and strive to provide excellent service throughout their visit.
• You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self‑expression.
• You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
• You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
• You are a driven team player with a positive attitude and willingness to learn.
• You're self‑motivated and organized, as some of our stores may require you to work alone at times.
• You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
• You can create a curated fashion look with product during your shift.
• Epic Employee Discount: Score the latest accessories at an amazing discount!
• Career Glow‑Up: Real opportunities for promotions and career growth.
• Fun, Fast‑Paced Vibes: Work in an upbeat, inclusive, and supportive environment where your personality shines.