Supervisor - Lime Street

Charles Tyrwhitt; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known retail brand is seeking a Supervisor to coach and motivate a sales team in London. This role involves ensuring excellent customer service, managing compliance tasks, and maximizing team performance. Candidates must have previous retail experience and a passion for customer service. The position is for a 40-hour contract, requiring flexible working on weekdays. Competitive benefits include a bonus scheme and professional development opportunities.

Benefits

Excellent bonus scheme

Uniform allowance

Cycle to work scheme

Professional development opportunities

Fun fund for team activities

Qualifications

• Previous experience as a Supervisor or Key Holder is essential.
• Genuine passion for delivering outstanding customer service.
• Experience managing stock and visual merchandising is highly desirable.

Responsibilities

• Coach and motivate the sales team to exceed targets.
• Deliver excellent customer service while maximizing KPIs.
• Assist with operational and compliance tasks in the store.

Skills

Customer service passion

Retail experience

Coaching and training skills

Stock management

Visual merchandising

Job description

The Role

At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams.

This time, we're on the lookout for a Supervisor who will be working with Kerry, Jon and the Team in our store on Lime Street in London.

This is a 40-hour contract. Candidates must be flexible to work on weekdays.

What you will be doing

The Supervisor role is an important function in the store's leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI's, and deliver first-class customer service. You'll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves.

Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

Required Skills and Experience

• Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
• A genuine passion for delivering outstanding customer service is essential
• Experience in managing stock, operations and visual merchandising is highly desirable
• Proven ability to consistently prioritise customer service while achieving excellent sales results
• Experience with coaching and training individual KPI performance

What you can expect from us

As well as all the core benefits, UK Retail colleagues also get the following :

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work - and fills the pockets too!
• Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.

Who we are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We're taking a good hard look at our social and environmental impact, and always looking for ways to be better.

'I am Proud and Free to be me!'

When it comes to our people, we really do "Give a shirt".

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".