Supervisor - Costa

Moto Hospitality; Crawley; Presencial; GBP 25 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonus

Staff discount up to 55%

Enhanced benefits

Funded development opportunities

Resumo da oferta

Moto Hospitality is hiring a Supervisor at Pease Pottage Services, Crawley. You will be the strong right hand to the Store Manager, leading shifts, ensuring smooth operations, and delivering excellent service across Costa Coffee outlets within the service area.

The role offers an annual bonus, staff discounts, enhanced benefits, and funded development opportunities to progress within the management team. Flexible working arrangements may apply to support work–life balance.

Qualificações

• Experience leading or supervising teams.
• Passion for delivering memorable customer experience.
• Strong communication skills.
• Ability to work on own initiative under pressure.

Responsabilidades

• Lead shifts during busy trading periods.
• Create a positive, high-energy culture where colleagues feel valued, supported and empowered.
• Maintain outstanding food safety and health & safety standards at all times.
• Monitor performance through key metrics and drive continuous improvement.
• Act as a role model for Costa values, service standards and ways of working.

Conhecimentos

Leadership

Customer service

Communication

Decision making

Descrição da oferta de emprego

Supervisor, £28,500 per annum

40 hours per week

Address: Pease Pottage Services, M23 Junction 11, Brighton Road, Pease Pottage, Crawley, RH11 9YA

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*
• Up to 55% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team
• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Costa's values, service standards, and ways of working

What you’ll bring to us:

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Moto, a place where ambition grows, careers click into gear, and potential travels far.

Want to know what it's like to work for us? Find out from our colleague Fabiana