Supervisor

Luxury Leisure; Southampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Luxury Leisure is seeking a shift supervisor to oversee the venue floor, supervise staff on shift, and act as manager in their absence. The role requires full flexibility to cover mornings, afternoons, evenings, weekends, and overnight shifts, with five shifts per week.

You will handle a master cash float, assist with collections and banking, provide excellent customer service, promote offers and events, and manage cash handling and change for customers.

Qualifications

• Flexible shifts including mornings, afternoons, evenings, weekends, and overnight.
• Five shifts per week.
• Experience in supervising staff on a venue floor preferred.

Responsibilities

• Supervise venue floor and staff on shift; act as manager in their absence.
• Carry a master cash float and assist with collections and banking.
• Deliver excellent customer service and promote offers and events.
• Handle cash and provide change; comply with ID checks and gambling legislation.

Skills

Flexible shift patterns

Customer service skills

Cash handling

Team supervision

Job description

Shift pattern: You must be fully flexible to work a range of shifts inlcuding mornings, afternoons, evenings, weekend and overnight as required, working five shifts per week.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:

• Carrying a master cash float
• Supporting in collections and banking

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in day to day running of our venue. You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.