Supervisor

Luxury Leisure; Healey; On-site; GBP 21,000 - 26,000; Full time

Job summary

Luxury Leisure seeks a venue supervisor to oversee the floor and staff on shift, stepping in as manager when needed. The role demands full flexibility across 5 out of 7 days, including evenings and weekends, with duties spanning service, promotions and events.

You will handle cash, assist in banking, promote offers, and ensure high standards of customer service while complying with Challenge 25 and gambling law. A £1.50 hourly uplift applies for hours between 11pm and 6am.

Qualifications

• Experience supervising a venue floor and staff is desirable.
• Excellent customer service and cash handling skills.
• Comfort with promotions, events, and upselling.

Responsibilities

• Supervise the venue floor and staff on shift.
• Act as manager in their absence.
• Carry a master cash float.
• Support in collections and banking.
• Deliver excellent customer service.
• Promote offers, promotions and events.
• Provide refreshments and snacks to customers.
• Handle cash and provide customers with change.
• ID checking under a Challenge 25 policy and gambling legislation compliance.

Skills

Cash handling

Staff supervision

Customer service

Promotions & events

Job description

Shift pattern: Monday-Sunday, Mornings, Evenings and Weekends. Full flexibility across the week required, working 5 out of 7 days per week.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:

• Carrying a master cash float
• Supporting in collections and banking

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in day to day running of our venue. You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.