Supervisor

Luxury Leisure; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Job summary

Luxury Leisure in Glasgow is seeking a Venue Supervisor to oversee floor operations, supervise staff on shifts, and act as duty manager in their absence.

You will handle cash, promote offers, serve refreshments, manage change, and assist with banking and ID checks under 25 policy and gambling legislation.

Qualifications

• Experience supervising a busy venue or hospitality floor.
• Strong customer service and cash handling skills.
• Familiarity with till operations and bank deposits.

Responsibilities

• Supervise venue floor and staff during shifts.
• Act as manager in absence of shift supervisor.
• Carry master cash float and support banking.
• Promote offers and events to customers.
• Ensure ID checks and compliance with gambling rules.

Job description

Shift pattern: 5 x 8 hour shifts across 7 days, ranging from 07:30 to 23:00.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:

• Carrying a master cash float
• Supporting in collections and banking

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in day to day running of our venue. You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.