Supervisor

Luxury Leisure; Coventry; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Flexible shifts

Night shift premium

Job summary

Luxury Leisure requires a shift supervisor to oversee the venue floor and staff, stepping in as manager in their absence. You will promote offers and events, serve refreshments, and handle cash including giving change. The role includes night shift considerations with a £1.50 uplift for 11pm–6am and strict adherence to Challenge 25 gambling policy.

You will support collections and banking, carry a master float, and ensure exceptional customer service as part of daily venue operations.

Qualifications

• Supervision of venue floor and staff on shift, acting as manager in absence.
• Cash handling duties including carrying a master cash float.
• Support in collections and banking.
• Deliver excellent customer service and play an integral role in day-to-day venue operations.
• ID checks and compliance with gambling legislation (Challenge 25).

Responsibilities

• Promoting offers, promotions and events.
• Providing refreshments and snacks to customers.
• Handling cash and providing change as a coin-based business.

Job description

Shift pattern: Monday to Sunday, Full Flexibility, Days/Evenings and 1 x late night minimum a week, 5 out of the 7 days to be covered

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:

• Carrying a master cash float
• Supporting in collections and banking

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in day to day running of our venue. You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.