Supervisor

The London Fields; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate

Brand new opening

Training and development

Career progression

Staff discounts

Team events

Employee assistance program

Referral bonus

Birthday day off

Cycle to work

Discount across venues

Annual staff party

Job summary

The London Fields in Hackney is seeking a talented Supervisor with experience in premium food and bar settings to lead and motivate the bar team on shift, work with the kitchen, and deliver exceptional customer service. This role is based at our three-floor Victorian pub on Mare Street, a vibrant venue for events and nightly service.

You will demonstrate product knowledge, train staff, handle guest queries promptly, and help promote private hires and daily operations.

Qualifications

• Ability to lead a team on shift and maintain service standards.
• Strong product knowledge of food and beverages to recommend with confidence.
• Willingness to train and develop junior staff.
• Excellent communication to liaise with kitchen and front-of-house teams.

Responsibilities

• Lead and supervise bar team on shift to meet service standards.
• Coordinate with kitchen to ensure smooth orders and guest experience.
• Provide on-the-job training and coaching for junior team members.
• Respond to guest inquiries quickly and professionally.
• Promote venue offerings and private hire spaces to customers.

Skills

Leadership

Customer service

Training

Product knowledge

Communication

Job description

We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team.The London Fields is a classic East-End pub on Mare Street, the Victorian building is a stylish and decadent cocktail bar and restaurant spread over three floors. With spaces to suit every occasion, The London Fields boasts a lively main bar, a grand banquet hall, and an elegant first-floor cocktail lounge complete with a private roof terrace - ideal for hosting unforgettable private parties.

The London Fields is the ultimate destination for a night out in Hackney.

Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?

What's it all about:

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer queries quickly and professionally
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team to deliver set goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

What's in it for me:

• Competitive rate per hour + tronc
• Be part of a brand new opening
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get30% discountacross all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!