Supervisor

Old Street Tavern; Greater London; On-site; GBP 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Training and development

Career progression

Staff discounts

End-of-year staff party

Job summary

Old Street Tavern, a modern twist on a classic City pub near Old Street station, is seeking a Supervisor to lead our busy bar team and coordinate with the kitchen for superb guest experiences.

You will train and mentor staff, promote events and private hires, and actively contribute to a vibrant, welcoming atmosphere with great drinks and food.

Qualifications

• Clear ability to manage a team on shift and maintain service standards.
• Provide genuine recommendations and high-quality product presentation.
• Train the team to deliver an unforgettable guest experience.
• Handle customer queries quickly and professionally.
• Be approachable, encourage ideas and support management goals.
• Promote venue, private hire spaces and events to customers.

Responsibilities

• Supervise bar team on shift to uphold service standards and safety.
• Liaise with kitchen to ensure smooth operations and guest experience.
• Provide on-the-job training and coaching to staff.
• Respond to customer queries promptly and professionally.
• Support management to achieve venue goals and events promotion.

Skills

People leadership

Customer service

Team training

Communication

Job description

We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team.

Old Street Tavern is a 'modern twist' on a classic City pub with a private mezzanine area located right outside Old Street station in the heart of the city. Be it a quick meeting place that transcends time and turns into a vibrant drinking and dining experience or a cocktail bar serving up innovation and classics in equal measure.

We are the "go to place" for those who want to unwind, watch all the key sports, dig into fresh seasonal dishes or party the night away with our live music and DJ's.

Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?

What's it all about

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer queries quickly and professionally
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team to deliver set goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

What's in it for me

• Competitive rate per hour + tronc
• Be part of a brand new opening
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get30% discountacross all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!

Welcome to London's biggest independent pub company !

Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London.

In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023 and most recently won ‘Best Managed Pub Company - 2-50 sites’ and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.