Supervisor

Cubitt House Ltd; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Service charge included

50% off food & drink

Perkbox points

Enhanced maternity/paternity leave

Fully funded apprenticeship packages (

Company pension

Length of service rewards

Employee of the Month

Supplier trips & tastings

Bar Academy & premium drinks training

Birthday champagne

Language development school

Job summary

Cubitt House Ltd is seeking a Supervisory role at The Builders Arms in London. You will support the management team to ensure smooth daily operations, deliver outstanding service, and maintain high standards across the pub.

You will lead by example, motivating the team and ensuring a welcoming, efficient environment for guests and colleagues. The role requires strong leadership and front-of-house experience, an adaptable, hands-on attitude, and full eligibility to work in the UK.

Qualifications

• Previous experience in a supervisory or senior front-of-house role in hospitality.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent organisational, communication, and problem-solving abilities.
• Friendly, approachable, and professional attitude.
• Hands-on, adaptable approach with focus on service excellence.

Responsibilities

• Oversee daily front-of-house operations with the management team.
• Lead, motivate and support team members to deliver guest experiences.
• Ensure efficient service, smooth workflows and adherence to standards.
• Assist with training, coaching and developing team members.
• Monitor stock, rota planning and service readiness to maintain quality.

Skills

Front-of-house supervision

Leadership & team management

Organisation & communication

Problem-solving

Service excellence

Job description

Cubitt House is a collection of eight distinctive luxury London pubs celebrated for their seasonal British menus, impeccable hospitality, and timeless interiors. Inspired by master architect Thomas Cubitt, we honour London’s heritage by creating vibrant spaces that feel both elegant and welcoming. Our pubs—including The Thomas Cubitt, The Alfred Tennyson, The Orange, The Princess Royal, and The Grazing Goat—blend British craftsmanship with a sense of community, partnering with the finest artisans and producers to deliver exceptional experiences.

We are more than a pub group—we are a collection of passionate individuals dedicated to craft, creativity, and genuine hospitality. At Cubitt House, we believe in celebrating people and places through thoughtful design, locally sourced food, and warm, memorable moments.

The Role

We’re looking for a Supervisor to join the team at The Builders Arms.

As a Supervisor , you’ll support the management team in ensuring smooth daily operations, delivering outstanding service, and maintaining high standards across the pub. You’ll lead by example, motivating the team, and helping create a welcoming and efficient environment for both guests and colleagues.

Key Responsibilities

• Support the management team in overseeing daily front-of-house operations.
• Lead, motivate, and support team members to deliver excellent guest experiences.
• Ensure efficient service, smooth workflows, and adherence to operational standards.
• Assist with training, coaching, and developing team members.
• Monitor stock, rota planning, and service readiness to maintain quality and efficiency.
• Ensure compliance with health, safety, licensing, and hygiene standards.
• Handle guest queries, feedback, and any service issues promptly and professionally.

Skills & Experience

• Previous experience in a supervisory or senior front-of-house role in hospitality.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent organisational, communication, and problem-solving abilities.
• Friendly, approachable, and professional attitude.
• Hands-on, adaptable approach with focus on service excellence.

Full eligibility to work in the UK.

On The House

• Competitive pay plus service charge. Advertised rate is inclusive of tronc.
• 50% off food & drink across all Cubitt House pubs.
• Perkbox – 30 points every month to spend however you like.
• Enhanced maternity and paternity leave.
• Access to fully funded apprenticeship opportunities for Levels 2-5, both front and back of house.
• Company pension.
• Length of service rewards.
• Employee of the Month recognition.
• Supplier trips, tastings, and external learning opportunities.
• Monthly Bar Academy for cocktail mastery and premium drinks training.
• Quarterly staff socials, competitions, and a legendary Christmas party.
• Free language development school to help you grow.
• A bottle of champagne on your birthday.
• A supportive, passionate culture that values both skill and character.