Supervisor

East Dulwich Tavern; Greater London; On-site; GBP 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Training and development

Career progression and promotions

Discounts across pubs, bars and dining

Team trips and socials

Employee Assistance Programme (EAP)

Job summary

East Dulwich Tavern is seeking a talented Supervisor to lead our bar and floor team and deliver outstanding service in a busy pub setting. You will liaise with the kitchen to ensure seamless service and maintain high standards across shifts.

Join a pub known for great roasts and a welcoming, energetic team. This role offers training, career progression, and staff perks within a collaborative environment in London.

Qualifications

• Experience working in great pubs and hotel/bar environment.
• Ability to train and develop team to deliver excellent service.
• Strong communication and leadership on shift.

Responsibilities

• Oversee bar and floor teams on shift to maintain service standards.
• Coordinate with kitchen to ensure smooth service and quality.
• Promote the venue, private hire spaces and events to customers.
• Lead by example to deliver exceptional customer experience and resolve issues quickly.

Skills

People management

Customer service

Team training

Shift leadership

Liaising with kitchen

Sales & promotions

Job description

The East Dulwich Tavern is a fantastic grand pub in East Dulwich, a real cornerstone of the area, set across 2 large floors. Known for our Sunday roasts, sports & casual but top notch service, we're currently looking for a talented and driven Supervisor, with experience in working in great pubs to join our awesome team.

Do you love being the face of a busy pub, working with and guiding the bar & floor team to deliver excellent service? Can you skillfully liaise with a strong kitchen team to deliver a great customer experience? Do you thrive under pressure & enjoy working within a management team determined to create one of the best pubs in London?

What's it all about:

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer & team queries quickly and professionally, problem solving with a real can do attitude
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team and follow the direction set out in order to deliver goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

What's in it for me:

• Competitive rate per hour + tronc
• Training and development
• Career progression and promotion opportunities with regular new openings within the company
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Team trips, regular incentives and socials - a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you canearn up to £1000per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• End-of-Year Annual Staff Party & Prize draws!