Supervisor

The Queens Head; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive rate per hour + tron

Brand new opening

Training and development

Career progression and promotions

Discounts across all our pubs, bars, &

Team trips, incentives and socials

Employee Assistance Programme (EAP)

Referral scheme up to £1000 per valid

Birthday day off

Cycle to work

30% discount across all our pubs, bars

End-of-Year Staff Party & Prize draws!

Job summary

The Queens Head in Shoreditch is seeking a talented Supervisor with experience in premium food and bar settings to join our team on a busy East London site. You will lead the shift, maintain service standards, and ensure safety and security expectations are met.

You will train the team to deliver an unforgettable guest experience, handle customer queries professionally, and support management to hit targets. You’ll also promote the venue, private hire spaces and events to diners and guests.

Qualifications

• Demonstrate product knowledge through genuine recommendations and high-quality presentation.
• Lead on-shift team to uphold service standards and safety.
• Train staff to ensure unforgettable guest experiences.
• Handle customer queries quickly and professionally.
• Be approachable, eager to learn, and encourage ideas.
• Support management to meet goals and promote the venue and events.

Responsibilities

• Lead the shift team to meet service and safety standards.
• Provide outstanding product recommendations.
• Train staff to deliver excellent guest experiences.
• Resolve customer queries quickly and professionally.
• Promote the venue, private hire spaces and events to guests.

Skills

Product knowledge

Team leadership

Staff training

Customer service

Adaptable / eager to learn

Support management

Promotion of events

Job description

Description

We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team.Queen's Head Shoreditch is the ideal place for after-work drinks, outrageous burgers & classic cocktails in East London. Our gorgeous bar is the perfect spot to meet up with friends & family for drinks, a bite, or both on Shoreditch High Street.

What's it all about:

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer queries quickly and professionally
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team to deliver set goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

What's in it for me:

• Competitive rate per hour + tronc
• Be part of a brand new opening
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get30% discountacross all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!