Supervisor

Ember Yard; City of Westminster; On-site; GBP 1,653,120 - 2,204,160; Full time

Benefits offered by this job

Hourly rate + tron

Brand new opening

Training & development

Career progression

Staff discounts 30%

Team events

EAP support

Referral bonus £1000

Birthday day off

Cycle to work

Annual staff party

Job summary

Ember Yard in Soho, London, is seeking a talented Supervisor with premium food and bar experience. You will lead the bar team, liaise with the kitchen, and drive exceptional guest experiences across two floors, including The Ember Bar and its cocktail list.

Join a vibrant, buzzing venue focused on wood-fired grills inspired by Spain and Italy, under Head Chef Adam Kulikowski, offering opportunities for training, development, and career progression as new openings arise around the corner.

Qualifications

• Demonstrate knowledge of products through genuine recommendations and by presenting food and drink to high standards.
• Take responsibility for your team on shift to meet service standards and safety expectations.
• Train the team to provide unforgettable experiences and accurate knowledge.
• Handle customer queries quickly and professionally.
• Be approachable, learn new skills and encourage ideas.
• Support management to achieve set goals and assist in events promotion.

Responsibilities

• Lead bar team on shift to ensure service quality and safety.
• Liaise with kitchen to deliver great customer experiences.
• Train team members to maintain knowledge and guest service.
• Address customer queries promptly and professionally.
• Promote and market the venue, private hire spaces and events.

Skills

Food & drink knowledge

Team leadership

Training staff

Customer service

Communication skills

Upselling

Job description

We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team.Ember Yard specialises in dishes inspired by the amazing wood-fired grills of Spain and Italy. Head Chef Adam Kulikowski creates exceptional small and large sharing plates. No fuss. No fanfare. Just flavour. Located in the heart of Soho over two floors, including an exciting downstairs space known as The Ember Bar, a slick area in which to indulge on small plates over our impressive cocktail list. Find yourself amongst an electric and buzzy atmosphere making it a perfect space to relax with a drink pre or post dinner.

Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?

What\'s it all about:

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer queries quickly and professionally
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team to deliver set goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

What\'s in it for me:

• Competitive rate per hour + tronc
• Be part of a brand new opening
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you canearn up to £1000per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get30% discountacross all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!

Interested in hearing more?

Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!