Supervisor

The Griffin; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Training

Staff discounts

EAP

Referral bonus

Birthday day off

Cycle to work

End-of-year party

Job summary

The Griffin in East London is looking for a talented Supervisor to lead our busy bar team and work closely with the kitchen to deliver exceptional service. This iconic pub offers a warm, welcoming vibe and an outstanding whisky and gastro-leaning menu.

As Supervisor you will take responsibility on shift, train staff, handle customer queries, promote events and private hires, and help grow the venue with a team-focused, friendly culture.

Qualifications

• Knowledge of our products through genuine recommendations and by ensuring presentation is outstanding.
• Take responsibility for your team on shift to meet service standards and safety expectations.
• Train the team to provide an unforgettable experience.
• Deal with customer queries quickly and professionally.

Responsibilities

• Lead bar team on shift and maintain high service standards.
• Liaise with kitchen team to ensure great customer experience.
• Promote and market the venue, private hire spaces and events.

Skills

Team leadership

Customer service

Staff training

Product knowledge

Communication

Sales / upselling

Shift management

Job description

We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team.Located in the heart of East London is the Griffin a traditional, iconic pub, boasting a spectacular range of whiskys, spirits and fantastatic gastro classics. The dark-wood decor and vintage bar brings a warm, inviting vibe to Shoreditch's Old Street.

Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?

What's it all about:

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer queries quickly and professionally
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team to deliver set goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

What's in it for me:

• Competitive rate per hour
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!

Interested in hearing more?

Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!