Supervisor

The Plough Great Bentley Ltd; Great Bentley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Holiday entitlement

Company pension

Employee discount

Card tips paid through wage slip

Flexible shift patterns

Training opportunities

Career progression

Food and drink events attendance

Team parties and team trips

Job summary

The Plough Great Bentley Ltd is seeking a Supervisor to lead front-of-house and bar teams, ensuring guests receive excellent food, drinks and service. The role involves managing shifts, training staff, and maintaining high standards while fostering a friendly, energetic atmosphere.

Pay is £13 per hour plus tips, with 1 year of supervisory experience preferred. The role requires weekend and holiday availability, with opportunities for training and progression within the expanding pub group.

Qualifications

• At least 1 year of supervisory or management experience.
• Hospitality industry experience preferred (pub/restaurant/bar).
• Excellent customer service and communication skills.
• Confident in leading and supporting a team.
• Able to stay calm and professional in a busy environment.

Responsibilities

• Oversee the day-to-day operation of the pub during your shift.
• Lead, support and motivate front-of-house and bar team members.
• Deliver outstanding customer service and ensure guests have a great experience.
• Take orders and serve a range of food and drinks.
• Handle customer queries and complaints professionally.
• Open and close the pub safely and securely.
• Maintain high standards of cleanliness, food safety, health & safety and licensing compliance.
• Assist with stock control and placing orders when required.
• Participate in cash handling and end-of-day banking.

Skills

Team leadership

Customer service

Communication

Reliability

Organisation

Weekend availability

Bartending (preferred)

Job description

Job Type: Full-time

Hours: to be discussed
Pay: £13 per hour + tips

Are you an experienced hospitality professional who enjoys leading a team and creating great experiences for guests?

We're looking for a friendly, motivated and reliable Supervisor to join our team. You'll play an important role in the day-to-day running of the pub, supporting the team on shift and making sure every guest receives excellent food, drinks and customer service.

This is a fantastic opportunity for someone who is ready to take the next step in their hospitality career, with training and progression opportunities available.

About the Role

As a Supervisor, you'll be a key member of the team and a familiar face for our guests. You'll help lead the front-of-house and bar teams, maintain high standards and ensure the pub runs smoothly throughout every shift.

Key Responsibilities

• Oversee the day-to-day operation of the pub during your shift.
• Lead, support and motivate front-of-house and bar team members.
• Deliver outstanding customer service and ensure guests have a great experience.
• Take orders and serve high-quality food and a great range of drinks.
• Handle customer queries and complaints professionally and efficiently.
• Open and close the pub safely and securely.
• Ensure high standards of cleanliness, food safety, health & safety and licensing compliance.
• Support stock control, including monitoring stock levels and placing orders when required.
• Assist with cash handling and end-of-day banking procedures.
• Train, support and onboard new members of the team.
• Create a friendly, positive and energetic atmosphere for both guests and colleagues.
• Step in and support management when required.

What We're Looking For

We're looking for someone who:

• Has at least 1 year of supervisory or management experience.
• Has experience working in hospitality; pub, restaurant or bar experience is preferred.
• Has excellent customer service and communication skills.
• Is confident leading and supporting a team.
• Can remain calm and professional in a busy environment.
• Takes pride in maintaining high standards.
• Is reliable, organised and has a positive attitude.
• Is comfortable taking responsibility and making decisions during a shift.
• Has bartending experience (preferred).
• Is willing and able to work weekends and public holidays, including busy periods such as Mothers Day, Easter, Christmas and New Year.

What We Offer

We want our team to enjoy coming to work and have opportunities to develop their careers with us.

You'll receive:

• £13.30 per hour + tips
• Holiday entitlement
• Company pension
• Employee discount
• Card tips paid through your wage slip
• Flexible shift patterns
• Training opportunities
• Career progression within an expanding company
• Opportunities to attend food and drink events
• Team parties and team trips
• The opportunity to contribute ideas, including our weekly changing drink and cocktail specials

Why Join Us?

We're passionate about great food, quality drinks and, most importantly, creating memorable experiences for our guests.

We also believe our team should have a voice. We encourage our staff to bring their ideas and creativity to the business, while providing training and development to help them progress in the hospitality industry.

As part of an expanding company, there are genuine opportunities to develop your skills, take on more responsibility and progress your career.

If you're an enthusiastic hospitality professional who enjoys working with people and is ready for your next challenge, we'd love to hear from you!