Pub Supervisor: Lead Service, Training & Guest Experience

The Griffin; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Training

Staff discounts

EAP

Referral bonus

Birthday day off

Cycle to work

End-of-year party

Job summary

The Griffin in East London is looking for a talented Supervisor to lead our busy bar team and work closely with the kitchen to deliver exceptional service. This iconic pub offers a warm, welcoming vibe and an outstanding whisky and gastro-leaning menu.

As Supervisor you will take responsibility on shift, train staff, handle customer queries, promote events and private hires, and help grow the venue with a team-focused, friendly culture.

Qualifications

• Knowledge of our products through genuine recommendations and by ensuring presentation is outstanding.
• Take responsibility for your team on shift to meet service standards and safety expectations.
• Train the team to provide an unforgettable experience.
• Deal with customer queries quickly and professionally.

Responsibilities

• Lead bar team on shift and maintain high service standards.
• Liaise with kitchen team to ensure great customer experience.
• Promote and market the venue, private hire spaces and events.

Skills

Team leadership

Customer service

Staff training

Product knowledge

Communication

Sales / upselling

Shift management

Job description

The Griffin in East London is looking for a talented Supervisor to lead our busy bar team and work closely with the kitchen to deliver exceptional service. This iconic pub offers a warm, welcoming vibe and an outstanding whisky and gastro-leaning menu.

As Supervisor you will take responsibility on shift, train staff, handle customer queries, promote events and private hires, and help grow the venue with a team-focused, friendly culture.