Supervisor

Cubitt House; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Perkbox – 30 points every month

Enhanced maternity and paternity leave

Employee of the Month recognition

Supplier trips and tastings

Delicious staff meals while on shift

Monthly Bar Academy for cocktail mastery

Quarterly staff socials

Language development school

Work anniversary reward

A bottle of champagne on your birthday

50% off food & drink across all pubs

Clear career progression

Job summary

A renowned pub group in London is seeking a Floor Supervisor for its iconic Chelsea pub. The ideal candidate will have previous supervisory experience in a quality hospitality environment, strong leadership skills, and a genuine passion for delivering exceptional service. Responsibilities include leading the front-of-house team, ensuring efficient service, and supporting the management team. This role offers engaging perks, career progression, and a vibrant work culture.

Qualifications

• Experience leading front-of-house operations.
• Proven ability to motivate and inspire a team.
• Strong organizational skills and attention to detail.
• A hands‑on approach and a genuine passion for delivering exceptional service.

Responsibilities

• Supervise daily front-of-house operations.
• Deliver warm hospitality and exceptional service.
• Assist with training and day-to-day organization.
• Assist with training, opening/closing procedures, and day‑to‑day organisation.
• Work closely with the management team to maximise guest satisfaction and team performance.

Skills

Previous supervisory experience in a quality hospitality environment

Strong leadership skills

Excellent communication abilities

A hands-on approach to service

Job description

Who We Are

Cubitt House is a collection of eight distinctive London pubs celebrated for their seasonal British menus, impeccable hospitality, and timeless interiors. Inspired by master architect Thomas Cubitt, we honour London’s heritage by creating vibrant spaces that feel both elegant and welcoming. Our pubs—including The Thomas Cubitt, The Alfred Tennyson, The Orange, The Princess Royal, and The Grazing Goat—blend British craftsmanship with a sense of community, partnering with the finest artisans and producers to deliver exceptional experiences.

We are more than a pub group—we are a family of passionate individuals dedicated to craft, creativity, and genuine service. At Cubitt House, we believe in celebrating people and places through thoughtful design, locally sourced food, and warm, memorable moments.

The Role

We’re looking for a Supervisor to join the team at The Builders Arms, our much-loved Chelsea pub just off the King’s Road. This iconic neighbourhood destination is known for its warm atmosphere, stylish interiors, and exceptional British dining.

As a Floor Supervisor, you’ll play a key role in leading the front-of-house team, ensuring smooth and efficient service throughout the day. You’ll lead by example, support the management team, and help deliver the high standards of hospitality that make Cubitt House special.

Key Responsibilities

• Supervise daily front-of-house operations, ensuring smooth and efficient service.
• Lead by example, delivering warm and attentive hospitality to every guest.
• Support and motivate the team to maintain Cubitt House’s high service standards.
• Assist with training, opening/closing procedures, and day‑to‑day organisation.
• Work closely with the management team to maximise guest satisfaction and team performance.

Skills & Experience

• Previous supervisory experience in a quality hospitality environment.
• Strong leadership skills and the ability to inspire and support a team.
• Excellent communication and organisational abilities.
• A hands‑on approach and a genuine passion for delivering exceptional service.

On The House

At Cubitt House, our people are at the heart of everything we do. They bring our pubs to life, and we believe exceptional work deserves exceptional rewards. When you join our team, here’s what you can look forward to:

• Perkbox – 30 points every month to spend however you like.
• Enhanced maternity and paternity leave.
• Employee of the Month recognition & reward programmes.
• Supplier trips, tastings, and external learning opportunities.
• Delicious staff meals while on shift.
• Monthly Bar Academy for cocktail mastery and premium drinks training.
• Quarterly staff socials, competitions, and a legendary Christmas party.
• Language development school to help you grow.
• Work anniversary reward – £100 per year up to 5 years, then £150 per year thereafter.
• A bottle of champagne on your birthday.
• 50% off food & drink across all Cubitt House pubs.
• Clear career progression within a respected, growing hospitality group.
• A supportive, passionate culture that values both skill and character.

Apply today and take the next step in your hospitality career with Cubitt House.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other, Customer Service, and Sales
• Industries: Hospitality, Food and Beverage Services, and Accommodation and Food Services

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