Front Of House Supervisor

Honesty Group; Hungerford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Secure employment contracts

Real Living Wage

Full training and development

Free meal on duty

20% off all products

Discounted Cookery School Courses

Employee Wellness Programme

Job summary

Honesty Group is seeking a Front of House Supervisor to oversee Bar, Restaurant and Hotel shifts and ensure smooth service with adequate staffing. You will interact with customers to promote Honesty and drive service excellence while maintaining safety and procedures.

Join a small, hardworking team with opportunities to develop within the business; full training and a focus on Real Living Wage compensation are part of the offer, with staff meals and 20% off products included.

Qualifications

• Previous experience in working in a pub/hotel with rooms.
• Able to work in a fast-paced environment with a focus on quality and customer satisfaction.
• Experience in overseeing FoH operations and staff training.

Responsibilities

• Run Bar, Restaurant and Hotel shifts and manage service forecasts and staff duties.
• Check in/check out hotel guests and ensure opening/closing procedures.
• Oversee cash handling, safety, and premises security at end of shift.
• Lead cellar management and supervise new staff induction and training.
• Support the General Manager for the FoH team and manage events and large bookings.
• Adhere to H&S, licensing, and fire evacuation procedures.
• Develop and grow the client base with the General Manager and marketing team.

Skills

Team Player

Interpersonal skills

Management skills

Communication skills

Computer literate

Job description

About us

Honesty Group is a food business who care about their food, where it comes from, what is in it and how it is produced. Founded by Romilla Arber in 2014, the business has since grown and is encouraging people everyday to care more about the food they consume. We now run 2 pubs, 2 farm shops, and 9 coffee shops (and counting!)

Honesty Group at the Crown and Garter: Bar, Restaurant and Hotel

We are looking for an exceptional Front of House Supervisor to join our our small, hardworking team. You will oversee the day-to-day running of the pub, ensuring all shifts run smoothly with adequate staffing levels on each service, interacting with the customers to promote Honesty and working towards excellent levels of service.

In return for your hard work, we offer:

• Secure employment contracts
• Wages which keep up with the Real Living Wage
• Full training and opportunity to develop within the business
• Free meal on duty
• 20% off all products
• Discounted Cookery School Courses
• Employee Wellness Programme for 2023, a plan with workshops, fun challenges and information/toolkits to support staff and help promote healthy living and wellness across the group

Future opportunities

There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.

• Area Managers
• Chefs
• Administration
• And many more!

MAIN AREAS OF RESPONSIBILITY

• To run Bar, Restaurant and Hotel shifts, including:
• Organizing the shifts service (forecast, table plan, staff duties
• To check in and check out hotel guests
• To ensure the correct implementation of opening and closing procedures
• To ensure efficient close of pub, cash up and ensure the premises are safe and secured when leaving
• Oversee the cellar management
• Carry out new staff induction and training
• To support the General Manager for the FoH team, including:
• Continuous training and development.
• Management of Events and Large bookings;
• FOH training and development.
• To adhere to and maintain the H&S, Licensing Legislation and Fire Evacuation procedures.
• To oversee the hotel reservations, bookings, and group reservations including:
• Check ins and Checkouts
• Invoicing and payments
• Housekeeping (room checks and procedures)
• Liaising with the FoH and General Manager
• To ensure preventative maintenance is carried on, and that all the issues (breakages, repairs, etc) are reported in due time.
• To develop and increase the client base in conjunction with the General Manager and marketing team

KEY COMPETENCIES

• Team Player
• Computer Literate
• Management skills
• Previous experience in working in a pub/hotel with rooms
• Able to work in a fast pace environment where quality, standards and customer satisafraction are priority
• Honesty and integrity
• Interpersonal skills
• Communication skills