Supervisor

Fellow; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Access to Career Pathway

Free Meals

Weekly pay

28 days holiday per year

20% discount in all Young's Pubs

30% discount on overnight stays in our

Share Save Scheme

Company Pension Scheme

Job summary

The Fellow in North London is seeking a motivated Supervisor to help run busy shifts with a focus on delivering outstanding guest service. You will lead teams, train staff, and ensure smooth service across floors, bar, and floor closing. Join us for career development and a benefits package that includes meals and staff discounts.

We offer weekly pay, 28 days holiday, and pension, with opportunities to progress within our vibrant venue network.

Qualifications

• Experience delivering exceptional customer service.
• Ability to train and develop team members.
• Willingness to lead shifts and uphold standards.

Responsibilities

• Lead daily shifts across pub areas and ensure safe, efficient service.
• Train, coach and develop team members to improve performance.
• Maintain high standards of guest experience and operational quality.

Skills

Customer service

People management

Communication

Hospitality

Job description

Supervisor

Nestled around the corner from King’s Cross and St Pancras train stations, The Fellow is everyone's favourite North London hangout. There are three floors to enjoy! From the pub on the ground floor with its own Platform 9 & 3/4, to our cocktail bar and heated roof terrace on the first floor. Whipping up delicious seasonal menus, including the best Sunday roasts in King’s Cross, and serving the best craft beers and cocktails!

What We Offer Our Supervisors:

• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
• Weekly pay
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
• Company Pension Scheme

What we look for in a Supervisor:

As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.