Sundry Debt Recovery Advisor

inploi; Oldham; On-site; GBP 25,000 - 29,000; Full time

Job summary

A local government authority in Oldham is seeking a Sundry Debt Recovery Advisor to manage the collection of outstanding debts. This role involves proactive communication with individuals and organisations, and the successful candidate should have a strong background in customer service and debt collection. An excellent opportunity to contribute to community welfare in a supportive team environment.

Benefits

25 days annual leave

Discounted gym membership

Wellbeing support

Qualifications

• Experience dealing with the public and providing excellent customer service.
• Familiarity with Microsoft Office applications.
• Ability to prioritise and manage workload to meet deadlines.
• Experience in Debt Collection.

Responsibilities

• Recover sundry income and Housing Benefit Overpayments.
• Handle inquiries professionally and courteously.
• Manage and prioritise workload effectively.
• Progress recovery cases as needed.
• Understand Council Services for effective collection.

Skills

Customer service experience

Experience with IT systems

Workload management

Debt Collection experience

Tools

Microsoft Office

Job description

Commissioning Revenues/Invoice & Debt Recovery Team

Sundry Debt Recovery Advisor

Ref: 001128
Contract: Permanent
Salary: £25,989 - £28,142 per annum (Grade 3)
Hours: 36.66 per week
Location: Oldham Council Offices, Spindles Shopping Centre, George Street, Oldham, OL1 1HD
Closing Date: Sunday 23rd November 2025
Interview Date: TBC.

Role Overview

You will work within a supportive environment, part of the Accounts Receivable Team. You will be responsible for the collection of money owed to Oldham Council for Sundry Income and Overpayment of Housing Benefits. You will manage your own workload and work alongside Council departments to effectively collect payments for services provided. Full training will be provided.

Key Responsibilities

• Proactively recover sundry income and Housing Benefit Overpayments from individuals/companies/organisations etc. via telephone/email/face to face.
• To deal with all enquiries in a professional and courteous manner that demonstrates excellent customer service.
• Managing and prioritising your own workload, conducting details reviews of customer accounts.
• Progressing cases to the next recovery action.
• Develop knowledge and understanding of Council Services to be able to effectively recover outstanding invoices.

Key Requirements

• Experience of dealing with members of the public and providing an excellent customer service.
• Experience of IT systems including Microsoft Office applications.
• Experience of prioritising and managing your own workload and achieving deadlines and targets.
• Experience of Debt Collection.

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

About Us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

Our Benefits Package

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy

For details of how we use your data please see our privacy notice.

Important Information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

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