Sunday Sales Assistant

British Heart Foundation; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A reputable charity organisation in Coventry is seeking a part-time Sales Assistant to join their retail team. The role involves providing excellent customer service, merchandising donated stock, and collaborating with e-commerce to boost sales. The ideal candidate should be passionate and energetic, with a focus on sustainability and effective teamwork. This role offers numerous benefits including 38 days of annual leave and staff discounts, providing a supportive environment for career development.

Benefits

38 days annual leave

Wagestream – early access to wages

25% staff discount

Health cash plan

Pension with employer contribution

Cycle to work scheme

Qualifications

• Must be 18+ years old to apply.
• Ability to move a high volume of donation bags.
• Passion for customer service and sustainability.

Responsibilities

• Engage with customers providing exceptional service.
• Organise and merchandise donated stock creatively.
• Collaborate with the E-Commerce team to maximise online sales.
• Take keyholder responsibilities when managers are not present.

Skills

Teamwork

Customer service

Attention to detail

Ability to work under pressure

Tech proficiency

Job description

Overview

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Coventry (CV1 1QX). This is a part‑time role working 6 hours on Sundays in one of our busy clothing stores. You’ll join the team on a permanent contract.

Key Responsibilities

What does this role involve? As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first‑class customer service experience. It’s a fun, fast‑paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E‑Commerce team to maximise online sales
• As a Keyholder, you’ll be the go‑to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience

Requirements

You’ll need to be 18+ years old to apply for this role. Please note, this role can be physically demanding and will involve moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.

• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
• Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment
• Attention to detail in everything you do
• Positive, creative, confident, customer service focussed and passionate about sustainability
• You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e‑mail with ease

Safeguarding & E‑I

DBS Check: As part of our ongoing commitment to safeguarding, our process requires that successful candidates are asked to consent to a basic criminal records check.

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.

Recruitment Process

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

About BHF

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Staff Benefits

We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers