Sunday Retail Lead & Customer Ambassador

Cancer Research UK; Northrepps; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Retirement plan

Generous leave

Staff discounts

Gym membership

Job summary

Cancer Research UK is seeking a motivated Retail Assistant to manage the Sunday shop in our trading team. You will lead a team of volunteers, support fundraising targets, and ensure high standards of customer service in a dynamic retail environment.

You'll review donated goods, contribute ideas to increase income, and uphold safeguarding and health and safety standards. A generous benefits package and development opportunities accompany the role.

Qualifications

• Working knowledge of great customer service.
• Experience in a lively and vibrant environment.
• Ability to adapt in changing situations and work independently or in a team.
• Commercial awareness relevant to retail and fundraising.
• Strong relationship-building and communication skills.
• Ideally experience or understanding of retail and fashion.

Responsibilities

• Oversee the running of the shop on a Sunday, including keyholder responsibilities and supporting volunteers.
• Assist the wider shop team in achieving sales and fundraising targets.
• Review and process donated goods and new stock.
• Generate creative ideas to help generate income with guidance from the Shop Manager.
• Use customer service skills to welcome and appreciate customers and supporters.
• Maintain shop standards on safeguarding, compliance and health and safety.

Skills

Customer service

Lively environment

Adaptability

Commercial awareness

Communication

Retail knowledge

Job description

Cancer Research UK is seeking a motivated Retail Assistant to manage the Sunday shop in our trading team. You will lead a team of volunteers, support fundraising targets, and ensure high standards of customer service in a dynamic retail environment.

You'll review donated goods, contribute ideas to increase income, and uphold safeguarding and health and safety standards. A generous benefits package and development opportunities accompany the role.