Sunday Shop Lead: Fundraising & Customer Experience

Cancer Research UK; Lancashire; Presencial; GBP 12.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

DBS check

Wellbeing support from Retail Trust

Descripción de la vacante

Cancer Research UK is seeking a motivated retail assistant to cover Sunday trading, acting as an ambassador for the charity. You will manage the shop operations, support volunteers, and help hit sales and fundraising targets while ensuring high standards of customer service.

Ideal candidates will bring experience in fast-paced retail environments, demonstrate flexibility for rota-based shifts, and possess strong communication skills to engage customers and supporters effectively.

Formación

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including independence and teamwork.
• Commercial awareness.
• The ability to create relationships and communicate well.

Responsabilidades

• Overseeing the running of the shop on a Sunday. This includes taking keyholder responsibility (training provided) and supporting a talented and diverse team of volunteers.
• Assisting the wider shop team in achieving sales and fundraising targets.
• Reviewing and processing donated goods and new stock.
• Coming up with creative ideas to help generate new income, with guidance from the Shop Manager.
• Using your customer service skills to make sure our customers and supporters feel welcome and appreciated.
• Maintaining shop standards regarding safeguarding, compliance and health and safety.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

Conocimientos

Customer service

Adaptability

Communication

Teamwork

Commercial awareness

Descripción del empleo

Cancer Research UK is seeking a motivated retail assistant to cover Sunday trading, acting as an ambassador for the charity. You will manage the shop operations, support volunteers, and help hit sales and fundraising targets while ensuring high standards of customer service.

Ideal candidates will bring experience in fast-paced retail environments, demonstrate flexibility for rota-based shifts, and possess strong communication skills to engage customers and supporters effectively.