retail assistant

Cancer Research UK; Northrepps; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Retirement plan

Generous leave

Staff discounts

Gym membership

Job summary

Cancer Research UK is seeking a motivated Retail Assistant to manage the Sunday shop in our trading team. You will lead a team of volunteers, support fundraising targets, and ensure high standards of customer service in a dynamic retail environment.

You'll review donated goods, contribute ideas to increase income, and uphold safeguarding and health and safety standards. A generous benefits package and development opportunities accompany the role.

Qualifications

• Working knowledge of great customer service.
• Experience in a lively and vibrant environment.
• Ability to adapt in changing situations and work independently or in a team.
• Commercial awareness relevant to retail and fundraising.
• Strong relationship-building and communication skills.
• Ideally experience or understanding of retail and fashion.

Responsibilities

• Oversee the running of the shop on a Sunday, including keyholder responsibilities and supporting volunteers.
• Assist the wider shop team in achieving sales and fundraising targets.
• Review and process donated goods and new stock.
• Generate creative ideas to help generate income with guidance from the Shop Manager.
• Use customer service skills to welcome and appreciate customers and supporters.
• Maintain shop standards on safeguarding, compliance and health and safety.

Skills

Customer service

Lively environment

Adaptability

Commercial awareness

Communication

Retail knowledge

Job description

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That\'s why we\'re looking for someone talented, someone who wants to develop their skills, someone like you.

We\'re looking for a motivated retail assistant to join Cancer Research UK\'s trading team. You\'ll be acting as an ambassador for Cancer Research UK and taking responsibility for the shop on a Sunday.

In a lively, vibrant working environment, you\'ll discover something new every day, whether it\'s a new high street trend, a new community network or a talent you never knew you had.

You\'ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Overseeing the running of the shop on a Sunday. This includes taking keyholder responsibility (training provided) and supporting a talented and diverse team of volunteers.
• Assisting the wider shop team in achieving sales and fundraising targets.
• Reviewing and processing donated goods and new stock.
• Coming up with creative ideas to help generate new income, with guidance from the Shop Manager.
• Using your customer service skills to make sure our customers and supporters feel welcome and appreciated.
• Maintaining shop standards regarding safeguarding, compliance and health and safety.

What skills are you looking for? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that\'s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our work - from funding cutting-edge research to developing public policy - will change the world. It\'s exciting to be part of our team.

Our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don\'t forget that you have a life outside of work too.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact or 020 3469 8400 as soon as possible.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

Skills

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently and as part of a team.
• Commercial awareness.
• The ability to create relationships and communicate well.
• And ideally experience of working in, or an understanding of retail and fashion.