Summer Welfare Lead

EF; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading international education organization is seeking a Welfare Lead for its summer camps in Oxford. In this full-time role, you'll be the key point of contact for students, ensuring their welfare by coordinating medical appointments and managing student needs. This position offers valuable experience in a multicultural setting and requires strong customer service skills, emotional intelligence, and the ability to thrive under pressure. Accommodation and meals are provided, fostering a supportive environment for growth and development.

Benefits

Continuous professional development

Regular social events

Global career opportunities

External trainings on safeguarding and mental health first aid

Qualifications

• Must be a team player that can lead from the front, be outgoing and have great attention to detail.
• Previous experience in a customer service environment, ideally with young people.
• Fluent in English.

Responsibilities

• Assisting and arranging hospital/medical appointments.
• Coordinating food provisions for sick students.
• Keeping track of welfare cases using an online reporting system.

Skills

Customer service

Emotional intelligence

Team player

Attention to detail

Ability to work under pressure

Job description

Welfare Lead (Summer)

EF Oxford Brookes

Full Time / Fixed Term

Would you like to gain work experience within an international and multicultural environment? Do you enjoy spending time with young people from across the globe and providing world class customer service? If so, challenge yourself this summer as a Welfare Lead with EF Education First summer camps.

Careers at EF | Open the world with us

EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role and Responsibilities

EF is searching for empathetic, energetic and organised individuals to join our summer team as a Welfare Lead in our summer camps in Oxford. This is the perfect opportunity to develop your customer service and welfare skills whilst gaining experience within an international organisation.

As the Welfare Lead, you will be the face of the EF school for both our students and our staff. You will be responsible for the overall welfare provision of the school. This will include:

• Assisting and arranging hospital/medical appointments
• Coordinating food provisions for sick students and dealing with homesickness of students by being approachable for their needs
• Keeping track of cases using an online reporting system to ensure they are being opened, followed up, and closed as well as providing a weekly update of any relevant information across the school such as students with medical or learning needs

The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. This means you will also be involved in a number of different areas including preparing and running arrivals days, relaying activity information and delivering briefings to new staff. You will also be involved in dealing with student discipline so will need to monitor student attendance in both classes and activities alongside the escalation of concerns or any red flags to the manager when appropriate.

Dealing with student and staff queries daily, you will not only enhance your customer service skills but also your communication skills and your ability to problem‑solve and react quickly to demanding tasks. You will develop knowledge from each department and is, therefore, a great stepping‑stone for future roles within the company. You will also share the emergency duty of the site on a rota basis.

Requirements

• Must be a team player that can lead from the front, be outgoing and have great attention to detail
• Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence
• You should be passionate about customer service and providing quality
• Ability to work under pressure and in a high‑paced environment
• Fluent in English
• In terms of mindset, we all have a ‘going above and beyond, never settling for the status‑quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don’t hesitate and apply!
• All offers are subject to a clear enhanced DBS check and two references
• Right to work in the UK upon commencement of your contract
• This is a live‑in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this

Why you will love working with EF Oxford Brookes

• Continuous professional development
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast‑tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• External trainings on safeguarding and mental health first aid

What do our staff say?

• I love being exposed to different cultures and I get to practice other languages.
• There is never a boring day.
• I like all the staff and we work as a team. I also like the diversity we have within the school – both students and staff.
• It’s a pleasure to come to work so I can see my amazing colleagues and students from around the world.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.